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Troubleshooting
If the receiver does not work properly, handle
it in the following order.
1
Search for the cause and
solution of the issue by
referring to these Operating
Instructions or Help Guide.
The troubleshooting method is listed
in "Troubleshooting."
For the functions that are not
mentioned in Operating Instructions,
refer to Help Guide.
https://rd1.sony.net/help/ha/
strtaan10/h_zz/
2
Search for the cause and
solution of the issue on the
Sony support site.
Sony support site provides latest
support information and Frequently
Asked Questions.
https://www.sony.com/am/
support
3
Reset the receiver
(page 53).
All the settings of the receiver return
to their initial status.
4
Should any problems
persist, consult your nearest
Sony dealer.
General
The receiver is turned off automatically.
• If [Auto Standby] is set to [On], set it to [Off].
• "PROTECTOR" or "THERMAL" was activated
(page 59).
The indicator on the display panel turns off.
• If the PURE DIRECT indicator on the front
panel lights up, press PURE DIRECT to turn
off this function.
• Press DIMMER on the receiver to adjust the
brightness of the display panel.
Video
No image appears on the TV screen.
• Try pressing the input button on the remote
control or turning INPUT SELECTOR on the
receiver to select the input to which you
want to watch.
• Set your TV to the appropriate input mode.
• Make sure that cables are correctly and
securely connected to devices.
• Disconnect the HDMI cable from the
receiver and TV and then reconnect the
cable.
• Change the [HDMI Signal Format] setting
of the selected input in the [HDMI Settings]
menu. For details, visit the Help Guide.
• Some playback devices need to be set up.
Refer to the operating instructions supplied
with each device.
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