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Error messages
"PROTECTOR" or "THERMAL" appears on the
display panel.
The receiver will automatically turn off after a
few seconds. Check the followings:
• There may be an electrical surge or power
failure. Unplug the AC power cord (mains
lead) and then plug in the cord again after
30 minutes.
• The receiver is covered and the ventilation
holes are blocked. Remove the object
covering the ventilation holes of the
receiver.
• The impedance of the connected speakers
is below the rated impedance range
indicated on the back panel of the receiver.
Reduce the volume level.
• Unplug the AC power cord (mains lead)
and let the receiver cool down for 30
minutes while performing the following
troubleshooting:
– Disconnect all of the speakers and
subwoofer.
– Check that the speaker wires are tightly
twisted on both ends.
– Connect the front speaker first, increase
the volume level and operate the receiver
for at least 30 minutes until it completely
warms up. Then, connect each additional
speaker one by one and test each
additional speaker until you detect which
speaker is causing the protection error.
After checking the above items and fixing
any problems, plug in the AC power cord
(mains lead) and turn on the receiver. If the
problem persists, consult your nearest Sony
dealer.
[Overload has been detected.] appears on
the TV screen.
An over-current from the (USB) port was
detected. Disconnect the USB device as
prompted in the warning message and close
the message.
List of messages after Auto
Calibration measurements
Error 30
Headphones inserted. Remove headphones
and re-measure.
Error 31
SPEAKERS(A/B/A+B/OFF) are off. Re-measure
with audio coming out of the SPEAKERS (A/B/
A+B/OFF). For details on selecting the front
speakers, see "Selecting the front speakers"
(page 43).
Error 32
No sound was detected from any channel. Is
the measurement microphone damaged? Is
it connected to the CALIBRATION MIC jack on
the front of this unit?
Error 34
Front speakers are not installed in the correct
position. Left/right of the microphone and
speakers may be installed in reverse.
* The speaker name in this error message depends
on the detected symptom.
Error 35
Center speaker pattern settings and
measurement results do not match. Check
the center speaker pattern and connection.
* The speaker name in this error message depends
on the detected symptom.
Error 36
3D position could not be measured.
Microphone or microphone stand may be
misaligned. Return to the correct position
and try again. If noisy, measure with as little
surrounding noise as possible.
Error 37
• No sound was detected from either the left
or right surround speakers. Is the power for
the wireless speakers that are used as the
surround speakers turned on?
• No sound was detected from either the
left or right surround back speakers. Is the
power for the wireless speakers that are
used as the surr. back speakers turned on?
• To output audio from the connected
wireless speakers, update software to the
latest version. Press [HOME] on the remote
for this unit and select "Setup" to update.
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