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Troubleshooting Guide
PROBLEM
POSSIBLE REASONS & SOLUTIONS
The Steam Mop should be securely plugged into an electrical outlet. Check your
fuse or circuit breaker or try a different outlet.
Make sure the Water Tank is full, the unit is plugged in, and the light around the
Steam Control Button is solid.
If the light around the Steam Control Button is not lit, try a different
electrical outlet.
The Steam Mop isn't
If the light around the Steam Control Button is blinking, press the Steam Control
producing any steam.
Button to select a Steam Setting.
If the light around the Steam Control Button is solid, wait 30 seconds for the unit
to warm up.
If after following the above steps the Steam Mop still does not
produce any steam, contact Customer Service at 1-800-798-7398 or
consumer-services@sharkninja.com.
This is normal—for more consistent steam select the HI Setting.
The Steam Mop is producing
intermittent steam.
Also make sure the Water Tank is full.
Make sure the Steam Mop is plugged in and the light around the Steam Control
Button is solid.
I can't select a Steam Setting.
If your Steam Mop is producing steam but the light around the Steam Control
Button is not lit, call customer service at 1-800-798-7398
The Pocket Pad might be dirty. If it is, flip it over to the clean side or change it
entirely. If you washed the Pocket Pad with powdered detergent, then it could be
damaged and require replacement.
This could also be an indication of soap or grease residue that has accumulated
on the floor. As our Steam Mops use only a small amount of water, it may not
be enough to rinse off the accumulation of residue that the steam is bringing to
the surface. We suggest rinsing the floor with nothing but water, letting it dry,
I am getting streaky/cloudy
and then steam mopping again with a clean Pocket Pad. One or more rinses will
floors.
generally remove the residue.
A more stubborn case may require you to rinse the floor with a mix of one part
vinegar and two parts water* (but DO NOT put vinegar or any other cleaner into
the Steam Mop's Water Tank).
*Please consult your flooring manufacturer's care and maintenance instructions
before applying any cleaning products or solutions including vinegar.
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1-800-798-7398
PROBLEM
POSSIBLE REASONS & SOLUTIONS
First, check that the unit is plugged in and the ACCESSORY Setting is selected.
Make sure the Steam Nozzle is not facing upward (see page 14). Make sure the
Accessory Hose is firmly secured to the Main Unit and the Accessory is firmly
secured to the Accessory Hose.
My unit stopped steaming in
NOTE: The Accessory Hose should attach to the Main Unit with the Hose
Above-Floor Mode.
Release Button facing the top/front of the Main Unit. See Page 15.
If the problem persists, unplug the Steam Mop and check the water level. Add
water if needed.
If you continue to experience a problem, please contact Customer Service at
1-800-798-7398 or consumer-services@sharkninja.com.
EN
www.sharkclean.com
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