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Hansgrohe, Inc. Limited Warranty
Offering our customers the highest quality at all times is a funda-
mental part of the Hansgrohe, Inc. company philosophy. We of-
fer consumers a limited warranty on our hansgrohe
branded products.
This warranty is limited to products manufactured by Hansgrohe,
Inc. that are purchased from a Hansgrohe, Inc. authorized seller
by a consumer in the United States or Canada after September
1, 2019, and installed in either the United States or in Canada.
WAR R ANT Y
Hansgrohe, Inc. warrants to the original consumer purchaser that
hansgrohe and AXOR products will be free from defects in mate-
rial and workmanship for as long as the original consumer pur-
chaser owns both the product and the home in which the product
was originally installed. For commercial purchasers, the warranty
period is (a) one (1) year for hansgrohe products and (b) five (5)
years for AXOR products, in each case from the date of purchase.
The warranty period for products in the Rubbed Bronze, Matte
Black and Matte White finishes are three (3) years from the date
of purchase. This warranty is non-transferable.
W HAT W E W I L L D O
Hansgrohe, Inc., at its option, will replace any product or part of
the product that proves defective in workmanship and/ or ma-
terial, under normal installation, use, service and maintenance.
If Hansgrohe, Inc. is unable to provide a replacement part or
product and repair is not practical or cannot be made in timely
fashion, Hansgrohe, Inc. may elect to refund the purchase price
in exchange for the return of the defective product. REPAIR OR
REPLACEMENT (OR, IN LIMITED CIRCUMSTANCES, REFUND
OF THE PURCHASE PRICE) AS PROVIDED UNDER THIS LIMITED
WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER.
W HAT IS N OT COV E R E D BY TH E WA R R A N T Y
Because Hansgrohe, Inc. is unable to control the quality of
hansgrohe or AXOR products sold by unauthorized sellers, un-
less otherwise prohibited by law, this warranty does not cover
hansgrohe or AXOR products purchased from unauthorized sell-
ers. Authorized sellers can be found on hansgrohe and AXOR
branded websites.
Labor and other expenses for disconnection, deinstallation, or
return of the product for warranty service (including but not lim-
ited to proper packaging and shipping costs), or for installation
or reinstallation of the product are not covered by this warranty.
Hansgrohe, Inc. shall not be liable for any damage to the product
resulting from
•
reasonable wear and tear
•
outdoor use
•
misuse (including use of the product for an unintended
application)
•
freezing water
•
excessive water pressure
•
pipe corrosion in the home in which the product is
installed
•
abuse, neglect or improper or incorrectly performed
installation, maintenance or repair, including the use of
and AXOR
abrasive or caustic cleaning agents or "no-rinse" clean-
®
®
ing products.
This warranty does not cover: (i) accessories, connected mate-
rials and products, or related products not manufactured by
Hansgrohe, Inc. (ii) any hansgrohe or AXOR product sold for
display purposes or (iii) hansgrohe or AXOR products purchased
from unauthorized sellers.
W H AT YO U MU S T D O TO O B TA IN WARRANT Y
S E RV I C E O R INF O RM AT I O N
Contact your retailer, or contact Technical Service at:
In requesting warranty service, you will need to provide:
1. The sales receipt or other evidence of the date and
place of purchase.
2. A description of the problem.
3. Delivery of the product or the defective part, postage
prepaid and carefully packed and insured, to:
When warranty service is completed, any repaired or replace-
ment product or part will be returned to you postage prepaid.
REVISED SEPTEMBER 1, 2019.
Limitation
Warranties:
long an implied warranty lasts, so the below limitations may
not apply to you. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, ANY IMPLIED WARRANTY, INCLUDING
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF
FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO THE
STATUTORY PERIOD OR THE DURATION OF THIS WARRANTY,
WHICHEVER IS SHORTER.
Limitation
Consequential Damages:
the exclusion or limitation of incidental or consequential damages,
so the below limitations and exclusions may not apply to you. TO
THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS
WARRANTY DOES NOT COVER, AND HANSGROHE, INC.
SHALL NOT BE LIABLE FOR, ANY SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES (INCLUDING LABOR CHARGES
TO REPAIR, REPLACE, INSTALL OR REMOVE THIS PRODUCT),
WHETHER ARISING OUT OF BREACH OF ANY EXPRESS OR
IMPLIED WARRANTY, BREACH OF CONTRACT, TORT, OR
OTHERWISE. HANSGROHE, INC. SHALL NOT BE LIABLE
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800 -334- 0455
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800 -334- 0455
on
Duration
Some States do not allow limitations on how
of
Special,
Some States do not allow
of
Implied
Incidental
or
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