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10.5 Prepare for shipping
Potential instrument damage. Drain all water from the unit before shipment to prevent damage from freezing
temperatures.
Contact technical support for instructions before the shipment to the manufacturer.
• Clean and decontaminate the instrument before shipping.
• Ship the instrument with the battery installed in the meter, but make sure that the battery is not
connected to the connector.
• Disconnect the probes and remove the Chemkeys before shipping.
• Ship the instrument in the original packaging or ship the instrument in an alternative safe
packaging.
Section 11 Troubleshooting
Error/Warning
Barcode read error
Chemkey does not operate
Please reinsert
correctly. Chemkey is not
Chemkey(s)
installed correctly.
Sample aspirate
Chemkey does not operate
error.
correctly. Chemkey is not fully
pushed into the slot.
Chemkey Leaked.
Try another
Chemkey expired
The time for the Chemkey is
expired.
Measurement Error
A measurement error
(1–4)
occurred in the specified slot.
Parameter not
The parameter is not
supported
available in the installed
instrument software.
Used Chemkey—
The Chemkey has already
Replace
been used or there is water in
the slot.
Tray leaked.
A problem with the measured
Replace tray.
tray occurred.
Heater Error
The tray does not operate
Replace Tray
correctly.
Remove from
The meter was put into the
sample.
sample before the meter was
ready.
Sample removed too
soon
20 English
N O T I C E
Possible cause
Solution
• Put the Chemkey into the slot again.
• Use a new Chemkey.
• Clean the barcode window. Refer to
on page 19.
• If the problem still occurs, contact technical support.
Use a new Chemkey and make sure to push the
Chemkey all of the way into the slot. If the problem still
occurs, contact technical support.
Upgrade the instrument software. Search for "SL1000" on
www.hach.com. Go to the
Downloads>Software/Firmware section and follow the
instructions on the website.
Use a new Chemkey. If the problem still occurs, dry out
the slot and the instrument and try again. If the problem
still occurs, contact technical support.
Replace the tray. Refer to
problem still occurs, contact technical support.
Wait until the meter is ready to be put into the sample.
Put another Chemkey into the slot. Wait until the meter is
ready to be put into the sample.
Figure 12
Figure 10
on page 18. If the
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