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REGISTER YOUR WATCH ON OUR WEBSITE TO ACCESS THE
WARRANTY (scan the QR code below).
TROUBLESHOOT & TIPS
My device is showing "offline" on app
There may be a number of reasons your Watch is not appearing
online on your App; we suggest you check the below points:
1. Check if the Watch is on and charged.
2. Is the SIM card installed correctly and detected?
3. Is SIM active with data and credit?
4. Ensure that the APN is set correctly.
Watch doesn't power on and/or charge
If the battery is completely flat, the Watch will appear not to
turn on at all. Place the Watch on charge for 30 minutes using
the USB cable and provided a USB outlet plug. After 30 minutes
disconnect the USB cable and press and hold the power button
for 20 seconds to reboot the Watch. If not charging, use an
eraser or soft fabric to clean the charging metal contact points
on the back of the Watch, these contact points can oxidase due
to use over time.
No SIM card detected on the smartwatch
Reboot your watch and take it outside for a quick walk or call.
1. Turn the device off
2. Reinstall active SIM (ensure SIM is correctly inserted and not
loose)
3. Turn on the device
4. REBOOT watch
Reboot Instructions: Press side button on watch > more >
Settings > reboot
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