EN
EN
Problem
Problem
Failure to supply (the machine
Failure to supply (the machine
is switched on, yet it supplies no
is switched on, yet it supplies no
coffee or water).
coffee or water).
Water leaks in the coffee
Water leaks in the coffee
machine.
machine.
22
22
TROUBLESHOOTING
TROUBLESHOOTING
Possible causes
Possible causes
» No water in the tank.
» No water in the tank.
» Tank not inserted correctly.
» Tank not inserted correctly.
» Capsule loading lever lifted or
» Capsule loading lever lifted or
not lowered correctly.
not lowered correctly.
» No water flow in the hydraulic
» No water flow in the hydraulic
circuit (no activation).
circuit (no activation).
» Capsule not compatible.
» Capsule not compatible.
» Presence of limescale.
» Presence of limescale.
» Tank damaged.
» Tank damaged.
» Used capsule drawer filled.
» Used capsule drawer filled.
» Capsule stuck.
» Capsule stuck.
» Capsule not compatible.
» Capsule not compatible.
Solution
Solution
» Top the tank up with drinking
» Top the tank up with drinking
fresh water, then check for
fresh water, then check for
correct supplying.
correct supplying.
» Correctly fit the tank in, then
» Correctly fit the tank in, then
check for correct supplying.
check for correct supplying.
» Lower the capsule loading lever
» Lower the capsule loading lever
up to the stop, then check for
up to the stop, then check for
correct supplying.
correct supplying.
» Disconnect the power cord,
» Disconnect the power cord,
wait 10 seconds, then connect
wait 10 seconds, then connect
the power cord again.
the power cord again.
Switch the machine on and wait
Switch the machine on and wait
for the heating cycle to be over.
for the heating cycle to be over.
Check for correct supplying
Check for correct supplying
(the machine will automatically
(the machine will automatically
make attempts at filling the
make attempts at filling the
hydraulic circuit).
hydraulic circuit).
» Try again by using another
» Try again by using another
capsule from a different
capsule from a different
package.
package.
» Carry out the descaling
» Carry out the descaling
procedure by means of the
procedure by means of the
Lavazza descaling product.
Lavazza descaling product.
IF THE PROBLEM CANNOT
IF THE PROBLEM CANNOT
BE SOLVED, CONTACT
BE SOLVED, CONTACT
THE LAVAZZA CUSTOMER
THE LAVAZZA CUSTOMER
SERVICE
SERVICE
» Check for leaks in the tank, by
» Check for leaks in the tank, by
keeping it separate from the
keeping it separate from the
machine.
machine.
» Empty the used capsule drawer.
» Empty the used capsule drawer.
» Open and close the lever to
» Open and close the lever to
drop the capsule. Remove and
drop the capsule. Remove and
empty the capsule collection
empty the capsule collection
tray.
tray.
» Use suitable capsules
» Use suitable capsules
(i.e. Lavazza Blue or Expert
(i.e. Lavazza Blue or Expert
capsules) or any other
capsules) or any other
compatible capsule.
compatible capsule.
IF THE PROBLEM CANNOT
IF THE PROBLEM CANNOT
BE SOLVED, CONTACT
BE SOLVED, CONTACT
THE LAVAZZA CUSTOMER
THE LAVAZZA CUSTOMER
SERVICE
SERVICE