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Problem
Interior moisture
The doors are opened often or
buildup.
for long periods of time.
The doors are not closed
correctly.
The weather is humid.
The defrost cycle recently
completed.
Food is not packaged correctly. Food stored uncovered or unwrapped, and damp
Food is freezing
Food with high water content
in the refrigerator
was placed near an air vent.
compartment.
The refrigerator temperature
control is set incorrectly.
The refrigerator is installed in a
cold location.
Frost or ice
The door is opened frequently
crystals form
or for long periods of time.
on frozen food
(outside of
package).
The door is not closing properly. Refer to the Doors will not close correctly or pop
Refrigerator or
Incorrect temperature control
Freezer section is
settings.
too cold.
Possible Causes
TROUBLESHOOTING
Solutions
When the doors are opened often or for long
periods of time, warm, humid air enters the
compartment. This raises the temperature and
moisture level within the compartment. To
lessen the effect, reduce the frequency and
duration of door openings.
See the Doors will not close correctly section in
the Troubleshooting section.
Humid weather allows additional moisture
to enter the compartments when the doors
are opened leading to condensation or frost.
Maintaining a reasonable level of humidity in the
home will help to control the amount of moisture
that can enter the compartments.
During the defrost cycle, the temperature of each
compartment may rise slightly and condensation
may form on the back wall. Wait 30 minutes and
confirm that the proper temperature has been
restored once the defrost cycle has completed.
containers can lead to moisture accumulation
within each compartment. Wipe all containers
dry and store food in sealed packaging to prevent
condensation and frost.
Rearrange items with high water content away
from air vents.
If the temperature is too cold, adjust the control
one increment at a time and wait for the
temperature to stabilize. Refer to the Setting the
Controls section for more information.
When the refrigerator is operated in temperature
below 41°F (5°C), food can freeze in the
refrigerator compartment. The refrigerator should
not be operated in temperatures below 55°F
(13°C).
When the doors are opened often or for long
periods of time, warm, humid air enters the
compartment. This raises the temperature and
moisture level within the compartment. Increased
moisture will lead to frost and condensation.
To lessen the effect, reduce the frequency and
duration of door openings.
open section in the Troubleshooting section.
If the temperature is too cold, adjust the control
one increment at a time and wait for the
temperature to stabilize. Refer to the Setting the
Controls section for more information.
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