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Troubleshooting
If the vacuum is not working properly, the screen display will show an error message.
Please refer to the troubleshooting table to find your solution.
Error
Possible Cause
Icon
Clean water tank empty
Dirty water tank not
installed
Dirty water tank full
Roller brush stuck
Roller brush not installed
Tube blocked
Troubleshooting Code
E1/EE/EF
E2/E3/E7/E8/E9
E4/E5
E6
Solution
Fill the clean water tank.
Install the dirty water tank.
Empty the dirty water tank.
Clean the roller brush with the included
cleaning brush.
Install the roller brush.
Check whether the filter is clogged.
Refer to the maintenance manual [Clean
the Tube] section.
Possible Cause
Motor error
Battery failure
Power adapter
incompatible
Battery
overheating
Solution
Please contact customer service.
Please contact customer service.
Please use the original power
adapter, or contact customer
service.
Wait until the battery's temperature
returns normal, then continue to
use the vacuum.
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