Zendure AB2000 Manual Del Usuario página 19

EN
6.5 Firmware Update
When using your AB2000 for the first time, please connect it to PVHub to
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check and update it to the latest firmware.
Performing a Zendure App Over-the-air (OTA) Update:
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Read the Zendure App user guide and access the download link here:
https://zendure.com/pages/download-center
Tips:
!
• Do Not turn off the device during the firmware update.
• Do Not unplug any connected cables (including solar cable, battery cable,
microinverter cable, AC cable to outlet) during the firmware update.
• Please update the firmware when the charge level is more than 20% to ensure
the product can operate long enough to complete the update.
• If the update fails, please retry the update in the app or contact customer
service.
7. FAQs
1. How many AB2000s can be connected to a single PVHub?
‒ For each PVHub, you can connect up to 4 AB2000 units.
2. Can it be charged and discharged at the same time?
‒ No, the AB2000's input/output connections use the same port.
3. Can an AB2000 be charged with solar panels from a different brand?
‒ Yes, AB2000 can be charged by third-party solar panels. Please connect the
solar panels to the PVHub, and charge the AB2000 through the PVHub.
4. How do I store my AB2000?
‒ For long-term storage, please charge and discharge this product once every
3 months. That is, discharge the product to 20% first, and then recharge it to
80%.
5. If my AB2000s are unable to charge, what should I do?
‒ a. Confirm the solar panels are working normally and have sunlight exposure.
b. Check if the AB2000(s) is fully charged already.
c. Verify that no charge limit has been set.
6. If my AB2000 is not recognized by the system, what should I do?
‒ Please follow these troubleshooting steps:
a. Check the cable connection (ensure the SolarFlow system is powered off
before connecting or disconnecting any cables, including solar cable, battery
cable, microinverter cable, AC cable to outlet).
b. Check that your app and firmware are updated to the latest version.
c. Try rebooting your router and restarting the app.
d. If the battery is still not being recognized, press and hold the IoT button on
the battery for 6 seconds to turn it off, then wait a moment, and hold the
IoT button for 2 seconds to reboot the battery.
If the issue persists, contact the Zendure customer support team for further
assistance. Please provide the product serial number, purchase details, and the
status of the LED lights after rebooting.
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Privacy Policy
By using Zendure Products, Applications and Services, you consent
to the Zendure Terms of Use and Privacy Policy, which you can
access via the "About" section of the "User" page in the Zendure
App.