EN
TROUBLESHOOTING (CONT.)
Problem
Essential oil has little or no
smell.
Display shows an incorrect
humidity percentage.
The humidity level isn't
changing in my room.
Display shows Error Code
"E1", "E2", "E7".
If your problem is not listed, please contact Customer Support (see page 18).
16
Possible Solution
Add more essential oil. For best results, use pure essential oil.
The room may be larger than the humidifier's effective range. Move to a
room smaller than 300–600 ft² / 27–55 m².
Moisture may have built up inside the humidity sensor. Make sure the
nozzle is facing away from the aroma box so that mist does not settle on
the sensor inside the aroma box (see diagram in Getting To Know Your
Smart Humidifier, page 5). Turn off the humidifier, remove the aroma
box, and allow the sensor to air dry.
If the humidifier is placed within 12 inches / 30 cm of a wall or in a corner,
the humidity sensor cannot provide a proper reading for the relative
humidity in the room.
The humidity sensor will give an improper reading if it is exposed to dust.
Avoid using the humidifier in dusty rooms. Avoid using tap water in the
humidifier as this can increase dust in the air.
Use a higher mist level setting.
Depending on your environment, the humidifier may take longer to
humidify your air.
The room may be larger than the humidifier's effective range. If the room is
larger than 300–600 ft² / 27–55 m², the humidifier will not be as effective.
The humidifier is malfunctioning. Contact Customer Support
(see page 18).