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Before you call for service...
Troubleshooting -tips--Save time and money/. Review this chart first and you may not need to call for service.
Possible Causes
Water won't boil
What To Do
• Co_er
pan
with
a lid.
• Turn
the
downdrafl
tim
OFFuntil
the water
begins
to boil.
Surface units
will not
Improper
cookware
• Pan
bottolns
should
be
flat,
tairly
heavyweight
and
maintain a rolling boil
being
used.
the
salne
dialneter
as the
surthce
unit
selected.
or cookingis slow
Surface
units do
A fuse
ha your
home
may
* Replace
the tuse
or reset
the
circuit
breakei;
not work properly
be blown or the circttit
breaker
tripped.
Cooktop
controls
* Check
to see
the
correct
control
is set for
the
surtace
improperly
set.
unit
3ou
are using.
Tinyscratches ormetal
Incorrect
cleaning
*
See the Cleaning the glass cooktop section.
marks (may appear as
methods
being
used.
cracks)
orabrasions
on
Cookwa_e
with
rough
radiant coolaop glass
bottoms
being
used
or
surface
com'se
pm'ticles
(salt
or staid)
were
between
the
cookwaxe
and
the
surface
of the cooktop.
Cookwaxe
has
been
slid
across
the
cooktop
surface.
• Be
StlYe
co(tkware
bottolns
and
cookware
aI'e
clean
before
use. Use cookware
with smooth
bottoms.
Tinv
scratches
are not iemox_d)le
but will become
less
visible in time as a result of cleaning.
Areas of discoloration
Improper
cookware
• Marks
fr(nn
almninum
and
copper
pans
as well
as
or dark streaks
on the
being
used,
mineral
del)osits
from
water
or food
can
be removed
cooktop
with
the
cleaning
cream.
Hot
surface
on a model
• This
is noruml.
The
surtace
may
al)l)ear
discoh)red
with
a light-colored
when
it is hot.
This
is teml)orary
and
will
disal)l)ear
cooktop,
as the
glass
cools.
Hot sugar mixtures
Hot
cooktop
came
• See the Cleaning the glass cooktop section.
or plastic melted
into contact with
to the surface
these
substances.
Frequent
cycling
Improper
cookware
• Use
only
flat
cookware
to minimize
cvclin
off and on of
being
used.
surface
units
Cooktop feels hot
Improper
cookware
• Tile
glass
cooktop
surtace
may
seem
hotter
than
you
being
used.
are
used
to. This
is n(mnal.
Use
pans
which
are
absolutely
flat.
Control
knob
will
Cooktop
controls
• When
the
knob
is in the
OFF position,
it lnust
be pushed
not turn
improperly
set.
down
before
it can
be
turned.
\,Vhen
the
knob
is in any
other
l)osition,
it can
be turned
without
bein,_
l)ushed
in.
Poor venting
Clogged
filter.
• (]lean
filter
l)er
instructions.
House
too
airtight.
• Open
a window
slightly
to l)rovide
fresh
air sot/rce.
Wall
cap
obstructed,
• Remove
bh)ckage
froul
exterior
wall
cap.
Wall
cap
damper
door
• Check
exterior
wall
cap
dmnl)er
door
for free
stuck,
l/lOVell/en[
or obstrt/ction.
Duct
length
exceeds
• Reduce
imlnber
of elbows
to silnplit}'
duct lUlL
recommended
100
equivalent
foot maximum.
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