Clean the collection
cup (refer to chapter 6)
12. Troubleshooting
In case of an unexpected behaviour of your breast pump check with the troubleshooting table if you find the issue in the column "Problem" and follow
the instructions in the column "Solution".
Problem
The breast pump is not
working after you pressed the
On/Pause/Off button
The breast pump generates
only constant vacuum instead
of sucking cycles
The status light is flashing
rapidly in red when you try to
pump or charge the breast
pump
Clean the motor unit
(refer to chapter 6.4)
Solution
• Charge for 15 minutes before
restarting the pump.
Charging is indicated by the status
light pulsing in green.
• If the pump is still not working contact
Medela Customer Service.
• Contact Medela Customer Service.
• Charging/pumping is not possible
when the battery temperature is too
high. Allow the motor unit to cool
down, then resume charging/pumping.
• If the status light is still flashing
rapidly in red, a device fault
occurred. Contact Medela
Customer Service.
solo
Make sure that the battery is charged
(refer to the following information)
Problem
There is low or no suction
The breast pump is not
responding as expected
The motor unit's exterior
got wet
It is best to fully charge the battery
before storing your breast pump for
an extended period of time. Refer
to chapter 8.2 for information on
the battery charging state.
Solution
• Make sure that all pump set
components are clean and dry and
that connections are secure.
• While pumping, make sure the
breast shield forms a complete seal
around the breast.
• If suction does not improve after
having followed these steps, contact
Medela Customer Service.
• Press and hold the On/Pause/Off
button for two seconds to turn the
breast pump off, then restart the
breast pump.
• If there is no change, contact
Medela Customer Service.
• Unplug the motor unit from the
power source and turn it off.
• Dry off the exterior of the motor unit.
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