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Troubleshooting
This chapter summarises the most common problems you could encounter with the
appliance. If you are unable to solve the problem with the information below, contact the
Consumer Care Centre in your country or consult your breast-feeding advisor.
Problem
Lack of suction.
No milk been
expressed.
Pain in the
breast area when
expressing.
Milk is overflowing
from the Massage
Cushion.
Cracking/
Discolouring.
Components are
broken or lost.
The breast pump
does not work.
Solution
Check that all components are assembled correctly and that the
•
valve is in positioned correctly.
Make sure that the cap, the diaphragm, and the Massage
•
Cushion are fitted securely to the pump body with a perfect
seal.
If the air pressure in your region is too low, it may affect the
•
suction.
Make sure the silicone tube is firmly connected to the cap and
•
the motor without twisting.
Make sure to assemble and use the breast pump correctly.
•
Relax and try again; as pumping skills may improve by
•
practicing.
Refer to the "Hints to help you succeed" section.
•
You may pump with a expression level that is too high. You do
•
not need to use all expression levels, only use the levels that
are comfortable for you. Press the level down button to reduce
the suction.
Consult your health professional/ breast feeding advisor.
•
Remove and refit the Massage Cushion for a tight fit. Make sure
•
that it is installed correctly and firmly.
Try leaning lightly forward.
•
Avoid contact antibacterial or abrasive detergents/ cleaners.
•
Combinations of detergents, cleaning products, sterilisation
solution, softened water, and temperature fluctuations may
cause the plastic to crack. If any crack is found, stop using the
pump immediately. Contact Philips Avent Consumer Care centre
for spare components.
Food colouring can discolour components, but this will not
•
affect your usage.
Keep all the components away from the source of heat or direct
•
sunlight as it can discolour components.
Contact Philips Avent Consumer Care centre for spare
•
components. You can find the contact details on the Guarantee
Card.
Make sure the pump is correctly assembled and press the
•
power button to switch on.
Make sure that the output of the supply unit you are using is
•
5 V
, and the output current is greater than or equal to 1 A.
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