LiftMaster myQ Business CAP2D Manual De Instalación página 18

Troubleshooting
CAP2D does not power on after connecting 12VDC transformer.
Check position of PoE jumper. Move jumper to the top position.
Relay does not trigger when a credential is presented.
Check power; are LEDs powered on? Check input devices and connections for proper operation. Check myQ
aid in diagnosing.
I received an email saying the CAP2D was offline.
Check myQ Business™ for latest online/offline status. If still offline check local Internet connection and power to the CAP2D. Sometimes this is
®
also triggered during regular maintenance on the myQ
control without an Internet connection. Activity and database changes are only exchanged with myQ
Support Contacts
CGI - PROFESSIONAL
Web
FAQs
Dealer Installation & myQ
®
Commercial/Professional Support: (877) 247-6764
LiftMaster Training Academy
Partner Portal
Configuration Sheet
Record device information and configuration settings below.
Controller Name:
NOTE: Any user of the system is subject to the terms outlined in the product EULA.
Notes:
DEVICE CONFIGURATION:
DOOR 1
INPUTS
OUTPUTS
Notes:
DOOR 2
INPUTS
OUTPUTS
Notes:
Business™ Servers. CAP2D stores the database locally and continues to provide access
®
Business Support Videos YouTube.com/LiftmasterSupport
™
For myQ Business™ programming please visit www.myqbusiness.com
®
DOOR/GATE NAME:
WIEGAND
PRIMARY RELAY
N.O.
DOOR/GATE NAME:
WIEGAND
PRIMARY RELAY
N.O.
ACCESSIBILITY
LiftMaster.com
Support.Partner.LiftMaster.com/s/
Mon-Fri 5:00 a.m. to 6:00 p.m. MST
LiftMasterTraining.com
Partner.LiftMaster.com/login
REX
N.C.
REX
N.C.
18
Business™ activity log to
®
Business™ when CAP2D is online.
®
STATUS
EOL (Y / N)
AUXILIARY RELAY
N.O.
STATUS
EOL (Y / N)
AUXILIARY RELAY
N.O.
N.C.
N.C.