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Troubleshooting
This troubleshooting guide is for general aid only. For service and installation issues
or concerns, call 1-800-4KOHLER.
Symptoms
1. No water
flow.
2. Low flow.
3. Constant
water flow.
4. Constant
steady drip
from the
faucet.
Kohler Co.
Probable Cause
A. The supply
stops are turned
OFF.
B. No power
supply or wrong
connection.
C. Object in
sensing range.
D. the sensor lens
is dirty.
E. The filter screen
is plugged.
A. Supply pressure
is low.
B. The aerator is
plugged.
C. The filter screen
is plugged.
A. Solenoid is not
working.
A. The solenoid
diaphragm is
damaged.
Recommended Action
A. Turn ON the supply stops.
B. Check the power supply and
connection.
C. Remove the object.
D. Wipe the sensor lens with a damp
soft cloth. Wipe dry with a dry soft
cloth.
E. Remove and clean the filter screen.
A. Check incoming water pressure.
Pressure should be at least 20 psi
(137 kPa).
B. Remove and clean the aerator. For
calcium/mineral deposits, soak the
aerator plastic insert in a 50:50
mixture of vinegar and water. Soak
only the insert and no other
components.
C. Remove and clean the filter screen.
A. Order and install a new solenoid
assembly.
A. Order and install a new solenoid
diaphragm.
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1561536-2-A
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