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Troubleshooting
Troubleshooting
Troubleshooting
Samsung works hard to ensure that you don't have problems with your new
cooktop. If you run into unexpected trouble, look first for a solution in the tables
below. If you're still having trouble after trying the suggested solution, call
Samsung at 1-800-SAMSUNG (1-800-726-7864).
Problem
Possible cause
The surface units
You may be using
will not maintain
inappropriate cookware.
a rolling boil or
will not cook fast
In some areas, the power
enough.
(voltage) may be low.
A fuse in your home may be
blown or a circuit breaker
may have tripped.
The surface units
will not turn on.
The cooktop controls are set
improperly.
Food spillover was not
cleaned.
Areas of
discoloration on
The surface is hot and the
the cooktop.
model features a light-
colored cooktop.
28 English
NZ30K7570R_DG68-00821B-06_EN+MES+CFR.indb 28
The surface unit
frequently cycles
on and off.
Solution
Use pans which are flat and
match the diameter of the
The surface unit
surface unit selected.
stops glowing
Cover the pan with a lid until
when changed to
the desired heat is obtained.
a lower setting.
Replace the fuse or reset the
circuit breaker.
Check if the correct control is
set for the surface unit you
are using.
Refer to the section on the
care and cleaning of the glass
Scratches or
cooktop on page 26.
abrasions on the
This is normal. The surface
cooktop surface.
may appear discolored when
it is hot. This is temporary and
will disappear as the glass
cools.
Problem
Possible cause
The element will cycle on
and off to maintain the
power setting.
This is normal. The unit is still on and hot.
The cooktop is being cleaned
improperly.
Cookware with rough
bottoms was used on the
cooktop or there were
coarse particles (eg. salt or
sand) present between the
cookware and the surface of
the cooktop.
Cookware has been slid
across the cooktop surface.
Solution
This is normal operation, and
not a system failure. Cycling
at the high power setting is
normal and can occur if the
cookware is too small for the
cooktop element or if the
cookware bottom is not flat.
Use the cooktop as usual.
Scratches are not removable.
Tiny scratches will become
less visible in time as a result
of cleaning. Use ceramic glass
top cleaning cream. Do not
use chemical or corrosive
agents. These agents may
damage the surface of the
product.
To avoid scratches, follow
the recommended cleaning
procedures. Make sure
cookware bottoms are clean
before use, and use cookware
with smooth bottoms.
2018-08-29
2:24:01
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