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Problem
Possible cause
Brown streaks or
Boilovers have been cooked
specks.
onto the surface.
Areas of
Mineral deposits from water
discoloration
and food have been left on
with metallic
the surface of the cooktop.
sheen.
This is the sound of the
Cracking or
metal heating and cooling
"popping" sound.
during cooking.
NZ30K7570R_DG68-00821B-06_EN+MES+CFR.indb 29
Information codes
Solution
•
Wait until the surface
Information code
cools down. Then, use a
single-edge razor-blade
scraper at approximately
a 45° angle against the
glass surface to remove
the soil.
•
See the section on the
care and cleaning of the
glass cooktop on page 26.
•
Remove using a ceramic-
glass cooktop cleaning
cream.
•
Use cookware with clean,
dry bottoms. Clean the
cooktop with a ceramic
cleaning agent regularly
every week.
This is normal operation and
not a system failure. Use the
cooktop as usual.
Possible cause
C3, C4
Sensor malfunctions
A key is pressed for more
d0
than 8 seconds.
Communications between
F0
main and sub PCBs failed.
Communications between
F1
main and EEP-ROM failed.
The touch-enabled IC
F2
communicates abnormally.
Solution
Turn off the cooktop and then
restart.
If the problem continues,
unplug the power cord for
30 seconds or more and then
reconnect.
If the problem is not fixed,
please contact a local
Samsung service center.
Check if the key pad is wet or
a key is depressed.
If the problem continues,
restart the appliance using the
POWER button. If the problem
still continues, contact a local
Samsung service center.
Restart the appliance
using the POWER button.
If the problem continues,
disconnect power for more
than 30 seconds. Then, restart
the appliance. If the problem
still continues, contact a local
Samsung service center.
English 29
2018-08-29
2:24:01
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