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Troubleshooting
Symptom
Possible cause
Steam is
When using the convection
coming out of
feature, it is normal to see
the vent.
steam coming out of the oven
vent.
As the number of racks or
amount of food being cooked
increases, the amount of
visible steam will increase.
A burning or
This is normal for a new oven
oily odor is
and will disappear in time.
coming from
the vent.
Strong odor.
An odor coming from the
insulation around the inside
of the oven is normal for the
first few times the oven is
used.
Fan noise.
A convection fan may
automatically turn on and off.
The oven racks
The shiny, silver-colored
are difficult to
racks were cleaned in a self-
slide.
cleaning cycle.
The oven door
The circuit breaker has been
is locked.
tripped or there was a power
failure while the oven door
was locked.
66 English
NQ70M6650DS_AA_DE68-04446A-00_EN.indd 66
Information codes
Solution
This is normal operation and
Oven
not a system failure.
Use the oven as usual.
Displayed
•
To speed the process, set
a self-cleaning cycle for a
minimum of 3 hours.
•
See the section on self-
cleaning on page 51.
Operate the oven empty on
the bake setting at 400 °F for
1 hour.
This is not a system failure
but normal operation.
Apply a small amount of
vegetable oil to a paper towel,
and then wipe the edges of
the oven racks with the paper
towel.
Activate Control Lockout, and
then unlock the control. See
the Control Lockout section
on page 25.
Possible cause
Code
This code occurs if the control key is
C-d0
short for 1 minute.
This code occurs if the door lock is
C-d1
mispositioned.
This code occurs if communication
C-F0
between the Main and Sub PBA is
interrupted.
This code occurs if communication
C-F2
between the Main and Touch is
interrupted.
The oven sensor is open when the
oven is operating.
C-20
The oven sensor is short when the
oven is operating.
Solution
Clean the buttons and make
sure there is no water on/
around them. Turn off the
oven and try again. If the
problem continues, contact
a local Samsung service
center.
Touch OVEN OFF, and then
restart the oven. If the
problem persists, disconnect
all power to the oven for at
least 30 seconds and then
reconnect the power. If this
does not solve the problem,
call for service.
2017-01-05
6:16:15
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