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15 Troubleshooting
Fault
The product works with inter-
ruptions.
Low sawing performance
Saw blade quickly becomes
blunt
The product cannot be start-
ed.
16 Warranty conditions -
Scheppach 20V IXES series
Revision date 11/07/2023
Dear customer,
our products are subject to strict quality checks. However,
if a product does not function perfectly, we deeply regret
this and ask that you contact our customer service at the
address specified below. We will also be glad to assist
you by telephone via the service number. The following
information is intended to help you to process and settle
your claim without any problems.
For the assertion of warranty claims, the following ap-
plies:
1. The warranty conditions govern our additional man-
ufacturer warranty services for purchasers (private
end consumers) of new products. The statutory war-
ranty claims are not affected by this warranty. This is
the responsibility of the dealer who you purchased the
product from.
2. The warranty service extends exclusively to defects
in a new product purchased by you that are based on
a material or manufacturing fault and is, at our discre-
tion, limited to the repair of such defects free of
charge or the replacement of the product (also re-
placement with a successor model, if necessary). Re-
placed products or parts shall become our property.
Please note that our products were not designed for
commercial, trade or professional use. A warranty
claim is therefore not valid if the product has been
used in commercial, trade or industrial operations
within the warranty period or has been subjected to
equivalent stress.
Possible cause
Internal loose contact
On/off switch is defective.
The saw blade is unsuitable for the
workpiece to be machined.
Saw blade blunt
Incorrect sawing speed
Low battery power
The saw blade is unsuitable for the
workpiece to be machined.
Too much pressure applied
Sawing speed too high
The battery power is too weak.
The battery is not properly inserted. Push the battery into the battery mount. The battery
www.scheppach.com
Remedy
Repair must be carried out by customer service.
Insert suitable saw blade
Insert new saw blade
Adjust saw speed
Charge the battery (follow the separate operating
instructions for the battery and battery charger).
Insert suitable saw blade
Reduce pressure
Reduce sawing speed
Charge the battery.
clicks into place audibly.
3. The following are excluded from our warranty ser-
vices:
– Damage to the product which was caused by non-
observance of the assembly instructions, improper
installation, non-observance of the operating in-
structions (e.g. connection to an incorrect mains
voltage or type of current) or the maintenance and
safety regulations or use of the product in unsuit-
able environmental conditions as well as by insuffi-
cient care and maintenance.
– Damage to the product caused by misuse or im-
proper application (such as overloading the prod-
uct or using non-approved tools and accessories),
penetration of foreign bodies into the product
(such as sand, stones or dust), transport damage,
use of force or external influences (such as dam-
age caused if dropped).
– Damage to the product or parts of the product
which is due to intentional, normal (operational) or
other natural wear as well as damage and/or
wearing of wear parts.
– Defects in the product which have been caused by
the use of accessories, expansions or spare parts
that are not original parts or are not used as in-
tended.
– Products on which changes or modifications have
been made.
– Minor deviations from the target characteristics
which are irrelevant for the value and usability of
the product.
– Products on which unauthorised repairs have
been carried out, in particular by an unauthorised
third party.
– If the marking on the product or the identification
information of the product (machine label) is miss-
ing or illegible.
– Products that are very dirty and are therefore re-
fused by the service personnel.
– Claims for damages and consequential damages
are generally excluded from this warranty.
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