32 TROUBLESHOOTING
TROUBLESHOOTING
Before Calling for Service
Please check the following before calling for service. If the problem persists, contact your local service
center.
Operation
Problem
The product does not
power on.
A noise occurs and
the fan speed is low.
Air purification is not
done properly.
Status Display
Problem
The color of the
overall air quality is
continuously red.
The concentration of
PM does not change.
The concentration of
PM continues to be
high.
Is the power plug disconnected?
• Connect it to an outlet correctly.
Did the electricity get cut off?
• Check the power to other products in the house.
Has dust accumulated in the ultra-fine filter?
• Clean the ultra-fine filter.
Has dust accumulated in the filter?
• Replace the filter.
Is the indoor pollution severe?
• Ventilate indoors before using the product.
Has dust accumulated in the ultra-fine filter?
• Clean the ultra-fine filter.
Has dust accumulated in the filter?
• Replace the filter.
Are you using it in a place that is too spacious or too open?
• Use a product that suits the size of the room.
• Avoid well-ventilated places such as doors, windows, etc.
Is there an obstacle nearby?
• Remove any nearby obstacles before operating the product.
Is the product installed in a corner?
• Move the product and reinstall it.
Does the color not change even if it is moved to a clean room?
• Remove the power plug from the outlet and reconnect after 1 minute.
Did you use a spray near the product?
• Do not use a spray near the product.
Is the product used in a closed space?
• In a closed space, the displayed air quality level may continue unchanged.
Does the air continue to flow in from the outside to the location where the product is
installed?
• In an environment where air flows in from the outside, the concentration level may
continue to be high.
Possible Cause & Solution
Possible Cause & Solution