T
R O U B L E S H O O T I N G
P
P
OTENTIAL
ROBLEMS
"ON" LIGHT DOES NOT ILLUMINATE • Unplugged
COFFEE IS NOT BREWING
COFFEEMAKER ONLY BREWS WATER
COFFEEMAKER BREWS SLOWLY
FILTER BASKET OVERFLOWS
BURNING COFFEE SMELL
COFFEE IS NOT HOT
COFFEE TASTES BAD
GROUNDS ARE IN COFFEE
Questions? You can call us toll-free at 1-800-672-6333.
16
P
C
ROBABLE
AUSE
• Power outage
• Unplugged
• Power outage
• The water reservoir is empty
• The filter basket is not
properly inserted
• Decanter is not placed all the way
on the warming plate
• No grounds in filter basket
• Coffeemaker needs cleaning
• The filter basket is not
properly inserted
• Decanter is not placed all the way
on the warming plate
• Decanter lid not on carafe
• Too many grounds placed in filter
• Decanter was removed from warming
plate longer than 30 seconds
• Empty decanter was left on hot
warming plate
• Coffee was spilled on the
warming plate
• Power outage
• Automatic shut-off was activated
(NLX4 & NLX5 Only)
• Coffee ground other than for
automatic-drip coffeemaker was used
• Ground coffee-to-water ratio
was unbalanced
• Coffeemaker needs cleaning
• Paper filter not properly seated
in basket
• Filter collapsed
Service and Maintenance
Replacement Parts
• Filters
For better tasting coffee and tea, we recommend that you use MR. COFFEE
®
4-cup paper filters or MR. COFFEE
available at most grocery stores.
• Decanters
You can usually purchase a replacement decanter from the store where
you purchased your coffeemaker. If you are unable to find a replacement,
please call 1-800 MR COFFEE (1-800-672-6333) in the U.S. or 1-800-667-8623 in
Canada for information on where you can find a store that carries replacement
decanters.
Repairs
If your coffeemaker requires service, do not return it to the store where you purchased
it. All repairs must be made by Sunbeam or by an authorized MR. COFFEE
Center. If you live in the U.S. or Canada, please call us at the following toll-free
telephone numbers to find the location of the nearest authorized service center:
U.S. 1-800 MR COFFEE (1-800-672-6333)
Canada 1-800-667-8623
To assist us in serving you, please have the model number (NL4, NL5, NLX4 or NLX5)
and date of purchase information when you call.
Visit our website and discover the secret to brewing the perfect cup of coffee.
You'll also find a rich blend of gourmet recipes, entertaining tips and the latest
information on MR. COFFEE
®
products.
www.mrcoffee.com
brand permanent filters. These filters are
®
Service
®
brand
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