EN
TROUBLESHOOTING (CONT.)
Problem
Basket will not slide into the
air fryer securely.
Basket window is dirty or
foggy.
Dark smoke is coming out of
the air fryer.
White smoke or steam is
coming out of the air fryer.
The air fryer has a plastic
smell.
Display shows Error Code "E1".
Display shows Error Code "E2".
Display shows Error Code "E3".
If your problem is not listed, please contact Customer Support (see page 17).
14
Possible Solution
Make sure the basket is not overfilled with food.
Make sure the crisper plate is securely inside the basket.
Wash the basket in the dishwasher. Make sure it is dried
thoroughly.
Immediately unplug your air fryer. Dark smoke means
that food is burning or there is a circuit problem. Wait
for smoke to clear before pulling the baskets out. If the
cause was not burnt food, contact Customer Support
(see page 17).
The air fryer may produce some white smoke or steam
when you use it for the first time or during cooking. This is
normal.
Make sure the basket and the inside of the air fryer are
cleaned properly and not greasy.
Cooking greasy foods will cause oil to collect beneath the
crisper plate. This oil will produce white smoke, and the
basket may be hotter than usual. This is normal, and should
not affect cooking. Handle basket with care.
Any air fryer may have a plastic smell from the
manufacturing process. This is normal. Follow the
instructions for a Test Run (page 7) to get rid of the
plastic smell. If a plastic smell is still present, please contact
Customer Support (see page 17).
There is an open circuit in the temperature monitor. Contact
Customer Support (see page 17).
There is a short circuit in the temperature monitor. Contact
Customer Support (see page 17).
The air fryer's overheat protection has activated. Turn off
and unplug the air fryer and allow it to cool completely.
If the display continues to show "E3", contact Customer
Support (see page 17).