EUFY Clean G35+ Manual Del Propietário página 19

Clean the Auto-Empty Station
• Do not disassemble the auto-empty station by yourself to avoid the risk of
electric shock.
• Do not handle the auto-empty station with wet hands.
Wipe the auto-empty station gently with a dry cloth.
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Troubleshooting
The solutions below are for general questions. If your problem persists, visit www.
eufylife.com, go to the eufy Clean app, or contact support@eufylife.com for help.
Problems Solutions
• Make sure the main power switch is turned on.
• Make sure the battery is fully charged.
RoboVac will not turn on.
• If it still has no response, turn off the main power
switch and then turn it back on.
• Check if RoboVac is trapped or stuck on an
obstacle.
• Check if the battery level is too low.
• If you still have trouble, turn off the main power
RoboVac stops working
suddenly. switch, wait for 2 seconds, and then turn it back on.
• Check if RoboVac has alerted you with any voice
prompts or LED indicators. Refer to the "Voice
Alert" section in this manual.
• Make sure the main power switch is turned on.
• Make sure the scheduled time has been set
correctly. Check if the time zone in the eufy Clean
app is consistent with that on your mobile device.
You cannot schedule
• Check if RoboVac's battery is charged.
cleanings.
• Cleaning schedules are erased when RoboVac is
powered off. If RoboVac is powered on without
Internet access, cleaning schedules will not
synchronize and must be reset via the app.
• Check if any obstructions are blocking the suction
inlet.
Suction power is weak. • Empty the dust box.
•Check if the filter is wet due to water or other liquid
on the floor. Air-dry the filter completely before use.
• Check if the indicator on the auto-empty station
lights up. If not, reconnect the power cord with the
auto-empty station and try a new power outlet.
If the problem persists, contact the eufy Service
Center to repair or replace the auto-empty station.
RoboVac cannot be charged.
• Dust off the charging contact pins with a dry cloth.
• Check if you can hear the "Charging" voice prompt
when RoboVac is attached to the auto-empty
station. If not, contact the eufy Service Center to
repair or replace the auto-empty station.
• Remove objects within 3.3 ft / 1 m to the left and
right side and within 6.6 ft / 2 m of the front of the
RoboVac cannot return to the
auto-empty station.
auto-empty station.
• Check if RoboVac is stuck on any objects.
• Clean the charging contact pins.
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