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care and
maintenance
To keep your product working and looking its best, please follow these simple
care guidelines.
WARNING:
1. Be sure to disconnect the power cord from the electrical outlet before cleaning.
2. When cleaning the remote control or power switch, use a dry cloth only. Never use a damp cloth to clean any
.
electrical component
CAUTION:
1. Be sure to test any cleaning solution on a small, inconspicuous part of the product to ensure that the color does not
fade prior to using the solution on the entire product surface.
2. Do not use benzene, thinner or any other solvents on your product.
Cleaning Code Standard for SofHyde or Cloth: W
To maintain your Human Touch product in optimum condition, dust it frequently and/or vacuum it with a soft brush
vacuum extension. If your product becomes dirty, use a water-based upholstery cleaner only. To treat stains, spot clean
with an upholstery shampoo or a mild detergent foam.
Maintenance and Repair:
1. The mechanics of this product are specially designed and constructed to be maintenance free. No periodic
lubrication or servicing is required.
2. Your chair should only be serviced by a Human Touch-authorized service representative.
Use and Storage Environment:
1. Do not place the chair in direct or reflected sunlight, as ultraviolet rays will quickly fade the upholstery color and
cause SofHyde upholstery to rapidly deteriorate.
2. Operate your chair in a room temperature between 41 and 104 degrees Fahrenheit (5 to 40 degrees Celsius) with
humidity levels of 10% to 70% (non-condensing) to avoid damage.
3. To prevent damage to the upholstery, before sitting in your chair make sure there are no sharp objects in your pockets
and no metal buttons or zippers that can come in contact with the chair.
4. Do not place the chair where excessive dust and pet hair can migrate into the chair's electrical and mechanical
components; this can cause malfunction over time.
5. When not in use for a long period of time, we recommend that the chair be covered, the power cord be coiled, and
that the unit be placed in an environment free of dust and moisture.
6. Store your chair in a room temperature between 5 and 122 degrees Fahrenheit (-15 to 50 degrees Celsius) with
humidity levels of 10% to 70% (non-condensing) to avoid damage; product stored in cold temperatures may require
48 hours at room temperature to function properly.
7. Do not store near open heat or flame.
humantouch.com
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having
trouble?
Your Novo XT PRO massage chair is a sophisticated combination of mechanics, electronics, and software working together to
give you the ultimate massage. With such complexity comes opportunity for what we like to call massage chair "confusion."
So, should your massage chair exhibit any abnormal behavior, please do the following to fully reset the chair:
1. Press the ON/OFF button on the remote, select POWER OFF then select RESTORE to restore the chair to the upright
position.
2. Turn the chair's power switch (on the rear of the chair) to Off.
3. Unplug the chair from the power source.
4. Wait 30 seconds.
5. Plug the chair back into the power source, then turn the power switch back On.
If your chair has no power:
1. Check the power cord - Make sure the power cord connection to the chair is secure and that the power cord is not
damaged.
2. Check the wall outlet - Plug a known working device into the outlet to ensure the outlet is working.
3. Replace the fuse - Use a flat-head screwdriver to turn the fuse holder (located next to the power switch) counter-
clockwise until it pops out. Replace the fuse with one of the spare fuses that came with your chair, or any 250V, 5A fuse.
If the issue remains, please do the following before contacting our customer experience team (this will help us help you
much more quickly):
1. Locate the serial number on label on the back of your chair and write it down.
2. Locate your proof of purchase, as we will need it to process any warranty claim.
3. Now you're ready to contact us!
Contact our Customer Experience team at 800-355-2762,
Monday through Thursday, 7:00 am – 4:30 pm,and Friday 7:00 am - 3:30 pm (PST).
Or email us at: csadmin@humantouch.com
Specifications*
Operating Voltage:
Power Consumption:
USB Port:
Chair Size (Upright):
Chair Size (Reclined):
Required Recline Clearance:
Product Weight:
Maximum Load Weight:
*Specifications are subject to change without prior notice.
AC 110-120 V, 60 Hz
1.3 A
5 V, 500 mA
63" L x 31" W x 43" H
71" L x 31" W x 38" H
2"
294 lb
285 lb
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