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In the event your spa is not working the
way it should, please first review all the
installation and operating instructions in
this manual and check the message on the
panel display. If you are still not satisfied
it is working properly, please follow the
appropriate troubleshooting instructions.
CAUTION! WARNING! SHOCK HAZARD!
No User Serviceable Parts.
Do not attempt service of the control box.
Contact customer service for assistance.
Follow all owner's manual power connection
instructions.
NO COMPONENT
OPERATION
Check the following:
1. Is there power to the spa?
2. Is the household circuit breaker tripped?
3. Is the GFCI at the end of the spa's power
cable tripped?
4. If 1 is yes and 2 and 3 are no contact
customer service for service.
PUMP DOES NOT OPERATE,
BUT THE LIGHT ICON DOES
Press the JETS button:
The pump operates but no water flows to
jets. Pump may not be properly primed.
This can happen after the spa is drained
and refilled. Press the JETS button several
times, never leaving the motor on for more
than 5-10 seconds at-a-time, if prime is still
not achieved, loose unions (pg. 16) to allow
trapped air to escape then tighten.
POOR JET ACTION
1. Press the JETS button to make certain
the pump is on.
2. Rotate the air control to the "max"
position.
3. Make sure the water level is at least 2" (5
cm) above the gray filter ring.
TROUBLESHOOTING PROCEDURES
4. Check for dirty filter. Clean, if necessary.
5. Make sure all jets are in the open
position.
WATER IS TOO HOT
1. Check desired temperature on topside
control
2. Check for a diagnostic Message (see
Control System manual for details)
OH - Overheat (spa is deactivated) DO
NOT ENTER THE WATER.
If the spa water has reached overheated you
should remove the cover to promote heat
reduction. The spa Control System should
reset itself when the water temperature
reduces below 107ºF (43ºC). When the spa
falls below the reset temperature you can
push any button on the topside control to
reset the Control System. If the spa will not
reset, then shut off power to the spa and call
customer service.
Under extreme and/or prolonged weather
conditions it is possible for the ambient
temperature to exceed 107ºF (43ºC),
therefore; effecting the water temperature
of the spa and causing it to overheat.
These conditions could cause the spa
sensors to produce an OH message and
prevent the usage of your spa during these
conditions. The location of your spa should
be reconsidered to reduce the outside
temperature around the spa. For example,
you may need to prevent direct sunlight on
any surface of your spa. Regardless, do not
enter your spa if the temperature is above
104ºF (40ºC).
Should checking the above steps fail
to correct the problem, please contact
Customer Service at (888) 961-7727 Ext.
8440 or by email at ahsservice@watkinsmfg.
com.
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