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Eccotemp Systems ,LLC
Limited Warranty Information
Model(s): SHLX-LP/NG Tankless Whole Home Water Heater
I. LIMITED WARRANTY
Subject to the terms below, Eccotemp Systems, LLC ("Eccotemp") provides this limited warranty (the "Limited Warranty")
to cover the following Products and Covered Components:
PRODUCT NAME
SHLX-LP/NG
Tankless Whole Home Water Heater
This Limited Warranty is being provided to the original purchaser and subsequent owners (the "Owner"), but only while
the Product remains as the site of the original installation.
II. LIMITED WARRANTY PERIOD
The term of this Limited Warranty (the "Warranty Period") begins on the date of purchase and ends as set forth below
2 YEAR WARRANTY
The covered components, except for the Heat Exchanger, in the Product are warranted by Eccotemp for a period of two
(2) years from the date of purchase when installed according to Eccotemp's Installation and Operating Instructions
5 YEAR WARRANTY
The Heat Exchanger in the Product is warranted by Eccotemp for a period of five (5) years from the date of purchase
when installed according to Eccotemp's Installation and Operating Instructions.
30 DAY WARRANTY
All accessories that have been provided with the Product at no cost are warranted by Eccotemp for a period of thirty
(30) days from the date of purchase when installed according to Eccotemp's Installation and Operating Instructions.
III. WARRANTY COVERAGE
If, during the Warranty Period, a component in the Product fails because of a manufacturing defect, Eccotemp will
repair, replace, or refund the Product to the Owner at Eccotemp's sole discretion and as determined to be appropriate
by the Eccotemp Support Team. As set forth in Section IV, the Owner may be responsible for all shipping, freight, and
handling charges, as well as all fees and costs associated with the warranty service, including, but not limited to, all labor
and other costs involved in diagnostic calls or in removing, repairing, servicing, or replacing any component. Eccotemp's
sole responsibility under this Limited Warranty is to repair, replace, or refund the cost of the Product at Eccotemp's sole
discretion. In the event that an exact replacement component is no longer available, Eccotemp will, at its option, provide
a substitute component that Eccotemp deems suitable for the Product. If the Owner reports a subsequent issue with
any covered component in the Product, the Owner may be responsible for retaining the failed component(s) for 90 days
after a warranty claim is filed and must surrender the component(s) at the request of Eccotemp.
Both Eccotemp and the Owner of the Product are bound by this Limited Warranty.
IV. MAKING A WARRANTY CLAIM
To make a warranty claim through this Limited Warranty, the Owner must contact Eccotemp's Customer Service team at
support@eccotemp.com, schedule a call or live chat on the Eccotemp support page at http://support.eccotemp.com,.
It is within Eccotemp's sole discretion when a repair, replacement, or refund will be issued. Any return for refund must
be approved by Eccotemp's Customer Service team prior to shipping the Product back to Eccotemp. Please refer to
Returning Your Product For Repair or Refund Policy provided with the Product.
Within the first 45 days of purchase, Eccotemp will cover all ground shipping costs for warranty related issues in the US
and Canada, excluding Alaska, Hawaii and any location outside of the continental US and Canada. After the first 45 days
of purchase, the Owner is responsible for all shipping to Eccotemp, regardless of reason or circumstance. Eccotemp will
cover the warranty related shipping costs when returning the Product to the Owner after repair/inspection. The method
for warranty related shipping will be ground equivalent with the provider within Eccotemp's sole discretion.
What information you will need for processing of your warranty claim:
☐ Proof of purchase
☐ Serial number
☐ Photos of the installation
☐ Photos of the damage point (if there is one)
All shipments of any type of product coming to Eccotemp for any reason must have a Return Goods Authorization
("RGA") number for any repairs to be made. Please contact Eccotemp to obtain an RGA number prior to shipping
anything to Eccotemp. Failure to do so could result in loss of Product. Eccotemp will not be responsible for replacement
due to loss or damage if these steps are not properly followed.
Any returns to Eccotemp must be sent in the original packaging. If your returned product does not have the original
packaging and/or is missing any of the components that came with the product, there will be a nonnegotiable 15%
restock fee.
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Support: Support.Eccotemp.com
PLEASE NOTE: SHLX IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO
CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
COVERED COMPONENTS
SHLX-LP/NG Tankless Whole Home Water Heater: fittings,
accessories, and mounting hardware
Shop Online: www.Eccotemp.com
.
Phone: 866-356-1992
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