Warranty Conditions - ZUCCHETTI ZCS HYD 10KTL-3PH Manual De Usuario

WARRANTY CONDITIONS

In case of a defective Azzurro ZCS inverter during the agreed warranty period, you are requested to
please report defective inverters to activate the repair/swap service procedure filling-out the online
form on the web site
You may also contact your dealer (ZCS Europe authorized dealer or distributor) or installer if your unit
is defective or faulty.
To make a claim under the warranty period, you will need to provide us the following information and
documentation of the faulty inverter:
✧ Product Model (e.g. SOFAR 20000TL) and product serial number (e.g. SC1ES520E99001/ZC1ES...).
✧ Copy of the valid purchasing invoice
✧ Error messages on the LCD screen (if available) and additional information about the fault/error.
✧ Detailed information about the entire system (module, PV system diagram, etc.).
✧ Documentation of previous claims/exchanges (if applicable).
In case an inverter is faulty during the warranty period, it will be:
✓ Repaired by ZCS, or
✓ Repaired on-site, or
✓ Replaced with a refurbished inverter that includes all firmware updates
If the inverter needs to be exchanged, the remainder of the warranty period will be transferred to the
replacement unit, i.e. the warranty period of the original device will continue. If the remaining
warranty period is less than one year, you will automatically receive a full year warranty period for
the replacement unit.
The warranty includes the cost of work and material necessary to regain faultless functioning
inverters. Should the defective unit needs to be replaced with a refurbished one, transportation costs
for both the defective and replacement unit are sustained by ZCS only if the damaged inverter is
available for pick-up at the same time and place agreed for the delivery of the replacement unit, in
their original (or equivalent) packaging. In case the damaged unit is not available for pick-up as
detailed above, the refurbished product shall not delivered for free and all the relevant costs, included
those connected to the second delivery, will be quoted separately.
Furthermore, during the warranty period ZCS will pay a service fix payment to the installers to cover
the labour costs associated with the materials in the event of a warranty claim, provided the other
terms of these warranty conditions are met. No travel or installation expenses are covered by the
warranty, in case they exceed the service fix payment as defined above.
In case any modification to the PV plant is necessary for whatever reason, no expenses related to
modification activity are covered by the warranty.
Claims for compensation for direct or indirect damages arising from the defective inverter are not
covered by the warranty.
ZCS reserves the right to arrange the warranty service for end users through the use of third parties.
All warranty services are free of charge only if the action is agreed with ZCS in advance.
SCOPE OF THE MANUFACTURER WARRANTY
In order to provide an excellent Service to ZCS's end users, all ZCS authorized Dealers or Distributors
are requested to respond to your warranty claim. ZCS will replace any products or parts of the product
during the Warranty Period proved to be defective in design or manufacture. Any defect caused by the
following situations will not be covered by the manufacturer's warranty (the Dealers or Distributors
are responsible and authorized by ZCS for the following investigation):
1) Warranty Card not being filled-out or sent back to ZCS;
2) The Product has been modified, its design has been changed or parts have been replaced by parts
not approved by ZCS;
3) Changes have been made, or repairs been attempted by non ZCS technician, or series number or
seals have been erased;
4) The product has been installed or commissioned incorrectly;
Manual de usuario del inversor híbrido HYD 10-20KTL-3PH - Rev. 1.0 del 25/08/2020
Identificación: MD-AL-GI-00
Identificación: MD-AL-GI-00
Rev. 4.0 del 31.01.18 - Aplicación: GID
www.zcsazzurro.com .
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