Troubleshooting
Problem
Low heat / Low flame.
Excessive flare-ups/uneven heat.
"Paint" appears to be peeling inside
lid or hood.
N415-0444W OCT 14.20
Possible Causes
Solution
Improper preheating.
Allow charcoal to burn until covered with a light
grey ash. (usually 20-25min).
Not enough airflow.
Open Vents.
Low charcoal.
Add more charcoal to the charcoal tray.
Lid being opened to
Allow food to cook with the lid closed. Every
frequently.
time the lid is removed, the temperature drops.
This leads to lower temperatures and longer
cooking times.
Improper preheating.
Preheat grill with lid closed for 20 - 25 mins and
spread coals around evenly.
Excessive grease and ash
Clean ash/drip pan regularly. Do not line
build up in ash/drip pan.
pan with aluminum foil. Refer to cleaning
instructions.
Grease build up on
This is not a defect. The finish on the lid is
inside surfaces.
porcelain, and will not peel. The peeling is
caused by hardened grease, which dries into
paint-like shards that will flake off. Regular
cleaning will prevent this. See cleaning
instructions.
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EN
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