Troubleshooting / Warranty - 2GIG Rely Guia Instalacion

Troubleshooting
Issue
Panel LCD displays
"GSM Registration
Error"
Panel LCD displays
"Radio Modem Network
Error"
Panel LCD displays
"Radio Modem FTC"
Panel LCD displays
"Invalid Account"
Panel Date & Time
never updated.
Commercial Entities and Government Limited Warranties
Nortek Security & Control LLC ("NS&C") warrants its products to be free from defects in material and
workmanship for a limited period and subject to the terms set forth herein. The term of the warranty
is based on the particular product or product family listed below. In addition, each product's
warranty term may be set forth in the Limited Warranty section of the product's instructions
included in the box that the product is shipped in. The warranty expiration date is reflected by a
date code that is affixed to all of NS&C's products. This limited warranty extends only to commercial
and governmental customers who buy direct from NS&C or through NS&C's authorized distribution
channels.
There are no obligations or liabilities on the part of NS&C for consequential damages arising out of or
in connection with use or performance of the product or other indirect damages with respect to loss
of property, revenue, or profit, or cost of removal, installation or reinstallation.

Troubleshooting / Warranty

Possible Cause(s)
SIM card of the panel has
not been activated on the cell
carrier portal.
SIM Card damaged or
Defective.
Backend server is down.
The account/panel has not
been enrolled into a Central
Monitoring Station
The dealer has not entered
the correct credentials into
the Central Monitoring
Station Credentials form.
The panel has not been
properly provisioned into the
Backend system.
The panel is not able to
connect to the Backend
system.
Solution/Workaround
The SIM card of the panel
needs to be activated on the
cell carrier portal.
Have your Dealer check SIM
activation status by ICCID.
Damaged/defective SIM needs
to be replaced.
Contact your Dealer.
Your Dealer should login to
the Dealer portal and enroll
this End User account with
a CMS.
Your Dealer should login to
the Dealer portal, enter the
credentials given to them
by CMS, then re-do the CMS
Enrollment step.
Contact your Dealer.
Initiate a full power cycle
by pressing "1" and "3"
simultaneously for three
seconds. Power will return. If
problem persists, contact your
Dealer.
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