Delivery Information - 2GIG Rely Guia Instalacion

Warranty
Shipping Instructions.
• Products must be shipped pre-paid to Nortek Security & Control to the address provided on the
RA Form.
• Complete the RA Form, filling in each required field and attaching all required information. Keep a
copy for your records. In particular, verify the accuracy of your contact information.
• Include a copy of the completed RA Form in each box you ship.
• Remove or disconnect the batteries from all Products.
Note:
The Federal Aviation Administration and Department of Transportation prohibit the
shipment of "Live" equipment by air. This includes products that are battery powered and could
possibly receive or transmit RF signals during transport.
• Pack and seal boxes with proper packing tape.
• Ensure that all Products are protected from shipping damage and electronic static discharge.
• Write the RA# on the top and sides of each box shipped.
• Each box must weigh less than 50 lbs.
• Returned Products must be complete, not disassembled or partial.
• All RA returned items must be sent via traceable means. Examples would be UPS, FedEx, DHL, or
US Postal Service Priority Mail.
• Retain the tracking information for your records. Dealer is responsible for returned Products until
received by NS&C.
Note: NS&C reserves the right to refuse any returned product if any of the above criteria are not
met regardless of any prior arrangements. Product that is refused will be returned at the sender's
expense. All RA's will be processed within 90 days of receipt.

Delivery Information

Replaced products returned within the applicable warranty period will be returned to Dealer, pre-
paid by NS&C, and will be shipped via ground transportation. If an email address was provided at the
time the RA was requested a tracking number will be emailed to that address. All such shipments will
be FOB shipping point, and title and risk of loss will pass to Dealer when accepted for shipment by
the freight company. NS&C will ship via its preferred carrier. NS&C reserves the right to make partial
shipments. NS&C will determine the point of shipment. Products may ship from multiple locations.
End User addendum
How do I obtain Warranty Service?
To obtain Warranty Service you should contact you installer/service dealer who will communicate
with Nortek and obtain an RA.
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