Troubleshooting Guide - Swann DVR4-5000 Instrucciones De Operación

Troubleshooting Guide

Problem: The Power light keeps blinking red.
Solution: Ensure you are using the correct Power Adapter provided for the DVR.
If you have purchased the DVR as part of a kit, make sure the cameras are oper-
ating on a separate Power Adapter. The larger power adapter with higher amps
is designed specifically for the DVR.
Problem: The hard drive is not working.
Solution: Ensure the DVR is using the correct Power Adapter supplied. Open
the DVR and ensure the SATA cable is connected to the DVR and Hard Drive.
Problem: The hard drive usage is at 100% and will not record.
Solution: Format the hard drive or set the hard drive to overwrite mode.
Problem: I can only see a blue screen where my camera should be.
Solution: If only 1 camera view is blue, the DVR is not receiving that camera's
signal. Check that the camera connections on the back of the DVR are secure.
Ensure the camera is plugged in and has power.
Problem: The DVR will not turn on.
Solution: Make sure you are using the correct Power Adapter for the DVR. Try
a second power outlet. Check the connections on the back of the DVR.
Problem: My DVR does not save footage more than a few days old.
Solution: Change the quality settings to Normal, lower the camera frame rates
or enable motion recording to conserve hard drive space.
Problem: I want to format my Hard Drive but I don't remember the password.
Solution: The default password is "111111". Swann recommends changing
the default password to prevent tampering or unauthorized use. At the risk of
stating the obvious, choose something you'll remember!
Problem: I am using wireless cameras and the DVR keeps beeping and motion
records all the time.
Solution: Analog wireless cameras suffer from interference. The DVR interprets
the change of image as motion and records. Swann recommends the use of wired
cameras or digital wireless cameras such as the ADW-300 for DVR recording.
Problem: I am unable to playback recorded footage.
Solution: Make sure when selecting footage to playback that you have high-
lighted the START time of that footage and not the STOP time
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