Ezviz C4S Serie Guia De Inicio Rapido página 18

Troubleshooting
Q:
"The device is offline." or "The device is not registered." prompts when adding
the camera by EZVIZ International app.
A:
1. Make sure the network, that the camera is connceted to, is normal and the DHCP
of router is enabled.
2. Press and hold the RESET button for 3s to reset the parameters if you manually
changed the network parameters.
Q:
How to use the microSD card for local storage?
A:
1. Make sure there is a microSD card inserted and the camera is added to your EZVIZ
account.
2. Log in the EZVIZ International app and enter the "Device Details" interface, if the
"Initialize Storage Card" button appears, you need to initialize the microSD card
first.
3. The microSD card recording for the motion detection is enabled by default.
Q:
The mobile phone cannot receive alarm prompts when the camera is online.
1. Make sure the EZVIZ International app is running on your mobile phone and the
A:
Motion Detection Notification is enabled.
2. For Android system, make sure the App is running in background; and for iOS,
enable the message push function in "Settings > Notification".
3. If still no alarm prompts, press-and-hold the RESET button for 3 seconds to
restore the camera settings.
Q:
Live view or playback failed.
A:
Make sure your network is well connected. Viewing live video needs a good
bandwidth. You can refresh the video, or change a network and try again.
Q:
Does the camera support Wi-Fi connection and PoE power supply?
A:
Camera models with Wi-Fi module: CS-C4S-51WEFR and CS-C4S-52WEFR.
Camera models with PoE module: CS-C4S-51EFR, CS-C4S-52EFR,
CS-C4S-51WEFR and CS-C4S-52WEFR.
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