GENDEX DenOptix QST Manual Del Usuario Y De Servicio página 49

Trouble
The Scanner does not ini-
tialize when the software
is opened
After scanning, no
image appears on the
monitor
User and Service Manual
Probable cause
The scanner has not
been turned on
The lid on the carousel
well is open
The USB 2.0 cable
between the scanner
and computer is loose or
defective.
The computer does not
recognize that the scan-
ner is connected or the
scanner has not been
added to the Device
Manager
There is a hardware
problem with the
DenOptix QST scanner.
There are no imaging
plates on the carousel.
The imaging plate is
mounted backwards on
the carousel.
The imaging plate was
erased prior to scan-
ning.
Hardware failure.
X-ray source failed.
47
Gendex DenOptix® QST
Corrective action
If the green power indicator light
is off, switch on the DenOptix
QST scanner per Section 5.7.
Close the lid.
Reconnect the cable. Check for
tightness. Swap with a known
good cable if possible.
Turn off the scanner and
re-install the DenOptix QST
systems software driver.
Turn the unit on.
Call your service representative
Ensure that the exposed imag-
ing plate is properly mounted
for scanning
The imaging plates are to be
mounted with the white or blue
surface visible. Turn incorrectly
mounted plates around and
rescan
Ensure that imaging plates are
mounted under low light condi-
tions as outlined in Section 4.8
Call your service representative.
Call your service representative.
Doc # M010-004WWE July 2005