TROUBLESHOOTING
PROBLEM: Water drips from hose and quarter turn connection.
SOLUTION: Make sure screen washer (17) is in place.
PROBLEM: Slow or uneven water flow in unfiltered modes.
SOLUTION: The screen washer has become clogged. Ensure faucet handle is in a
closed position. Remove pullout spout from receptor and tie a rag
around the hose to keep it from slipping back into the spout
receptor. Disconnect the quarter turn connector (18) from hose
connection (16). Remove screen washer (17) from hose connection.
Clean screen washer with a toothbrush and rinse.
PROBLEM: Reversed Hot & Cold positions.
SOLUTION: HELPFUL HINTS: IT IS NOT NECESSARY TO SHUT OFF WATER.
SUPPLIES. HANDLE SCREW REQUIRES A 7/64" HEX KEY WRENCH.
1. Remove plug button (3) from the handle by prying the button
upwards from the bottom center. If a tool is required, use
TURN STEM
1/2 TURN
something which will not scratch the handle. Remove set
10
screw (2), handle body (1), dome (4), cartridge screw (5),
NOTCHED
handle adapter (6) and handle connector (7).
FLAT
ON STEM
2. Turn cartridge stem around so that the notch is turned one half
turn or 180°.
3. Reinstall as follows: Be sure retainer clip (13) is present on
cartridge stem and raised edge of pivot stop (10) faces front.
Note orientation of handle adapter & connector assembly
(6 & 7) in the exploded view. Completely turn cartridge screw
(5) to prevent unwanted closure of faucet. Thread on dome
clockwise until hand tight. Reinstall handle body (1), set screw
(2) and plug button (3).
PROBLEM: Pullout hose does not move freely.
SOLUTION: Gently bend supply tubes away from the hose. DO NOT KINK
SUPPLY TUBES.
PROBLEM: Slow or uneven water flow in filtered mode.
SOLUTION: Filter outlet nut (21) may be clogged.
1). Remove filter outlet nut, flush out carbon particles.
2). Filter cartridge may be clogged with captured contaminants.
Replace filter cartridge. If problem persists call Moen Helpline at
1-800-BUY-MOEN
PROBLEM: Water drains from sides of pullout spout when water is on.
SOLUTION: Filter may be cracked. Replace filter.
PROBLEM: Electronic display doesn't function.
SOLUTION: Replace battery.
HELPLINE: 1-800-BUY-MOEN
INS115D
14