Troubleshooting - Kohler K-1394-H2 Guía De Propietario

Warranty (cont.)
fashion and as a consequence has suffered damages attributable to the consumer, individual, or hardware not
authorized by Kohler Co.
3. This warranty does not cover the damages as a result of disaster such as fire or acts of God, including
flooding, earthquake, or electric storms, etc. To obtain a list of distributors in your area where you can
exercise your rights under this warranty, please call 001-877-680-1310.
KOHLER CO., KOHLER, WI 53044 U.S.A.
IMPORTER:
INTERNACIONAL DE CERÁMICA, S.A.B. DE C.V.
AV. CARLOS PACHECO NO. 7200
CHIHUAHUA, CHIH., MEXICO C.P. 31060
TEL: 52 (14) 29-11-11

Troubleshooting

This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or qualified
electrician should correct all electrical problems. For warranty service, contact your dealer or wholesale
distributor.
Symptoms
1. User keypad does not
illuminate when power
button is pressed or outer
ring is rotated.
2. Motor starts, but all jets
are not functioning.
3. User keypad is
illuminated, but does not
respond to buttons or
outer ring.
1022209-5-E
Probable Causes
A. No power to control.
B. GFCI or RCD tripped.
C. Wiring harness from user
keypad to control is loose,
disconnected, or damaged.
D. User keypad does not work.
E. Control does not work.
A. Jet is closed.
B. Jet not installed correctly.
C. Jets are blocked.
A. Control program is locked.
B. Wiring harness from user
keypad to control is loose,
disconnected, or damaged.
C. User keypad does not work.
D. Control does not work.
Recommended Action
A. Check wiring and connect power. If
problem persists, refer to the
installer/dealer.
B. Reset GFCI or RCD.
C. Check wiring for proper
connections. Replace wiring
harness if necessary. Refer to the
installer/dealer.
D. Replace user keypad. Refer to the
installer/dealer.
E. Replace control. Refer to the
installer/dealer.
A. Rotate jet trim counterclockwise to
open.
B. Reinstall jet; check for O-ring
damage.
C. Remove blockage.
A. Reset GFCI or RCD.
B. Check wiring for proper
connections. Replace wiring
harness if necessary. Refer to the
installer/dealer.
C. Replace user keypad. Refer to the
installer/dealer.
D. Replace control. Refer to the
installer/dealer.
8 Kohler Co.