Troubleshooting - palintest Kemio Manual Del Usuario

Troubleshooting

39
Kemio raises warnings and errors to ensure testing is done
correctly and results are accurate. If an error that is not on this
list persists, contact sales@palintest.com.
Error Cause
Invalid A barcode has been
Barcode scanned but it does not
match the Kemio barcode
format
Invalid Sensor A Kemio sensor has been
Type scanned, but it does not
match the selected test and
limits
Invalid Batch The batch information has
not been loaded for this
sensor
No barcode The scanner was unable to
found detect the barcode
User aborted User pressed cancel or
ERR:02 home during the test.
No electrode No sensor was detected
ERR:04 during the test
Lid opened The user opened the arm
during test during the electrochemical
ERR:06 measurement
Action
Scan the correct barcode type
Scan a barcode from a suitable
sensor batch
Add the batch under
CONFIGRATION › BATCH INFOR-
MATION to load the calibration
information.
Scan the barcode again within 5
seconds.
Repeat the test with a new
sensor and do not interrupt the
test
Repeat the test with a new
sensor. Ensure the sensor is fully
inserted into the slot.
Repeat the test with a new
sensor and do not interrupt the
test
Error Cause
This batch Palintest has updated the
requires a test method. Using the
firmware current firmware would
update produce inaccurate results.
New firmware Palintest has released new
is available firmware. The changes do
not affect testing.
Outside The sample temperature
temperature is outside the specified
spec performance of the sensor.
A result is still displayed but
it may be less accurate.
Start up A Sensor contacts are wet
electrode
leakage B A sensor was left in the
instrument during start up
No test All test types unselected
selected
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Action
Download and install the latest
firmware from the Kemio product
page.
Download and install the latest
firmware from the Kemio product
page.
Bring the sample to within the
specified temperature before
testing
A Open the front lid of the arm
and wipe the contacts with a dry
cloth.
B Discard the sensor and sample
after testing, before powering
down the instrument.
Select at least one test type.