Troubleshooting Table - Kohler 5714-VBW-0 Guia De Instalacion

Troubleshooting (cont.)

Troubleshooting Table

Symptoms
1. One or more transducers
do not produce sound, or
sound is too low.
2. One or more transducers
do not produce sound, or
sound is too low.
3. After playing music
loudly, the music stops
even though a song has
been properly selected.
4. The status LED is not
illuminated.
5. No sound plays through
the transducers.
6. The control amplifier is
not connecting to a
BLUETOOTH device.
7. The LED is blue, but the
audio signal is
intermittent.
Control Amplifier Troubleshooting Table
Symptoms
1. One or more transducers
do not produce sound.
1297610-2-B
Probable Cause
A. Transducer wire is not plugged
in properly.
A. Damaged transducer or
transducer not plugged in.
A. Thermal shut down.
A. Power supply is not plugged
into the outlet.
B. Power supply connection to the
control amplifier may be loose
or disconnected.
C. The outlet is not powered.
D. Circuit breaker has been
tripped.
A. The song is paused.
B. The volume is too low.
A. The BLUETOOTH device is not
within range.
B. The BLUETOOTH device is not
paired with the control
amplifier.
A. The BLUETOOTH device is not
within full range.
Probable Cause
A. Transducer wire is not
connected properly.
B. Damaged transducer wires.
C. Transducer is missing, loose, or
not attached.
18
Recommended Action
A. Make sure the wires are properly
installed into the control amplifier
connections and to the left and
right transducers.
A. Make sure the transducer wires are
properly installed into the
appropriate positive (+) and
negative (-) connectors on the
control amplifier.
A. Shut down the system for 1 hour to
allow the unit to cool. Make sure
the area where the unit is installed
does not exceed 104°F (40°C).
A. Plug the power supply into the
outlet.
B. Check power supply connection to
the control amplifier and reconnect
if needed.
C. Make sure there is power to the
electrical outlet.
D. Reset the circuit breaker.
A. Make sure a song is playing. If the
song is paused, press the resume
feature to continue playback.
B. Make sure the volume is turned up
high enough for proper enjoyment.
A. Make sure the BLUETOOTH device
is within range of the control
amplifier.
B. Pair the BLUETOOTH device with
the control amplifier according to
the pairing instructions for the
BLUETOOTH device.
A. Move the BLUETOOTH device
closer to the control amplifier
location.
Recommended Action
A. Make sure the wires are properly
connected to the control amplifier.
Each transducer has a white with
black wire which is the positive (+)
lead, and a solid white wire which
is the negative (-) lead.
B. The bath has six transducers with
wires that are permanently
attached. Inspect the six
transducers for frayed, cut, or loose
wires. Contact the Customer Care
Center for assistance.
C. If any one of the six transducers is
missing, loose, or not attached to
the bath, contact the Customer
Care Center for assistance.
Kohler Co.