Troubleshooting (continued)
Problem
The Bluetooth speaker will
not pair with a smart device
(continued).
There is no sound or poor
sound quality from the speaker.
Care and Cleaning
CAUTION: Before attempting to clean the fixture, disconnect the power to the fixture.
□ Clean the fixture with a soft, dry cloth.
□ Do not use cleaners with chemicals, solvents, or harsh abrasives.
□ Do not use liquid cleaner on the LEDs, LED driver, or wiring inside the light fixture.
Possible Cause
The smart device did not automatically
connect to the Bluetooth speaker.
The flushmount is not powered on.
Interference is causing confusion with
the connection.
Music settings on the smart device
need to be adjusted.
The Bluetooth feature is turned off on
the smart device.
The Bluetooth device is too far away
from the flushmount/speaker.
Interference is causing confusion with
the connection.
Solution
Confirm the device's "Discoverable" mode is turned on to
allow the flushmount and smart device to recognize each
other.
Go to the pairing list on the device and manually connect the
device to the flushmount.
Check to ensure proper wire connections are made.
Ensure the circuit breaker is in the on position.
Power both the device and the flushmount off and back on.
Power off other devices the flushmount has previously been
connected to.
Delete the flushmount from the smart device and rediscover it.
Move away from Wi-Fi routers or computers that could be
causing interference.
Turn music on from the smart device.
Turn volume up from the smart device.
Ensure the Bluetooth function is turned on within the device
settings. A Bluetooth symbol should be visible somewhere on
the device screen.
Charge up the device being paired with the flushmount.
Smart power management may have turned off the Bluetooth
function when low on power.
Move the device closer to the flushmount/speaker.
Power both the device and the flushmount off and back on.
Re-pair the device and the flushmount/speaker. When
successfully paired, the speaker will emit a brief series of
tones to indicate that your device is connected.
Power off other Bluetooth devices within a 33 ft. proximity
range. Only one device can be connected to the flushmount/
speaker at a time.
7
Please contact 1-855-384-7754 for further assistance.
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