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FAQ
If the vacuum cleaner is not working properly, please refer to the troubleshooting table below.
Errors
Possible Causes
Vacuum cleaner is out of battery
or low on power.
Vacuum cleaner
Overheat protection mode
does not work.
triggered by a blockage.
Suction opening or air duct is
blocked.
Dust compartment is full
and/or HEPA filter assembly is
clogged.
Weak suction
force.
Attachment is blocked.
Motor makes a
Main suction opening or
strange noise.
extension rod is blocked.
The first indicator
is red after turning
Battery pack is damaged.
on the vacuum
cleaner.
The first
indicator blinks
The charger is incompatible.
red when
charging the
vacuum cleaner.
22
Solutions
Fully charge the vacuum cleaner,
then resume use.
Clean the suction openings or air
duct. Wait until the vacuum
cleaner cools down, then
reactivate it.
Clear any blockages from suction
opening or air duct.
Empty the dust compartment and
clean the HEPA filter assembly.
Clear any blockages in the
attachment.
Clear any blockages in main
suction opening or extension rod.
Please contact after-sales service
to arrange maintenance.
Only use the original charger to
charge the vacuum cleaner.
FAQ
Errors
Possible Causes
The charger is not plugged into
the vacuum cleaner well.
The battery
The battery is charged and
indicator does
switches to Sleep mode
not light when
automatically.
charging.
If the problem persists after
ruling out the above two
possibilities.
Battery temperature is too low
Charging too
or too high.
slow
The lithium-on battery pack contains substances that are hazardous to the environment. Before
disposing of the vacuum cleaner, please first remove the battery pack, then discard, or recycle
it in accordance with local laws and regulations of the country or region it is used in.
Solutions
Check whether the charger is
properly plugged into the vacuum
cleaner.
The vacuum cleaner runs normal.
Please contact the after sales
service department for mainte
nance.
Wait until the battery's temperature
returns normal, then resume use.
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