Contacting Technical Support; Technical Support Services - Vess R2000 Serie Guia De Inicio Rapido

CONTACTING TECHNICAL SUPPORT

PROMISE Technical Support provides several support options for PROMISE users to access
information and updates. We encourage you to use one of our electronic services, which provide
product information updates for the most efficient service and support.
If you decide to contact us, please have the following information available:
• Product model and serial number
• BIOS, firmware and driver version numbers
• A description of the problem or situation
• System configuration information, including: motherboard and CPU type, hard drive models,
SAS/SATA/ATA/ATAPI drives & devices, and other controllers.

TECHNICAL SUPPORT SERVICES

PROMISE Online™ Website
E-mail Support
United States
Australia/New Zealand
The Netherlands
Germany
Italy
Japan
Taiwan
Beijing, China
Shanghai, China
Singapore
Russian
http://www.promise.com/support/support_eng.asp
(technical documents, drivers, utilities, etc.)
e-Support On-Line
Phone Support:
+1 408 228 1400 option 4
+31 0 40 235 2600
+49 (0) 2 31 56 76 48 - 0
+39 0 6 367 126 26
+86 10 8857 8085 or 8095
+86 21 6249 4192, 4193, or 4199
+7-495-666-20-63
38
+61-7-56999629
+81-3-6801-8064
+886 3 578 0002
+65-3158-4344