18
English
Error
Problem
code
04
The brew group is not
positioned correctly.
05
There is air in the water
circuit.
The AquaClean filter
was not prepared
properly before
installation or it is
clogged.
11
The machine needs to
adjust to room
temperature
14
The machine is
overheated.
19
The machine is not
connected to the wall
socket properly.
Ordering accessories
To clean and descale the machine, only use Philips maintenance products. These products can be
purchased by enabling Amazon Smart Reorders, from your local or online retailer or from authorized
service centers.
To be able to use Amazon Smart Reorders, you first need to activate this service on Amazon. Then
follow the steps on the screen of your machine to connect your Amazon account to your Saeco
account. After you have completed these steps, you can use the Amazon Smart Reorder service.
In the 'Shop' menu on the control panel of the machine you can view the availability of Philips
maintenance products and accessories at local retailers.
To find a full list of spare parts online, enter the type number of your machine. You can find the type
number on the inside of the service door.
Maintenance products and type numbers:
- Descaling solution CA6700
- AquaClean filter CA6903
- Brew group grease HD5061
- Coffee oil remover tablets CA6704
- Milk circuit cleaner CA6705
- Maintenance kit CA6707
Possible solution
Switch off the machine. Remove the brew group and reinsert it.
Make sure that the brew group is in the correct position before
you insert it. Consult chapter 'Handling the brew group' or visit
www.saeco.com/care for detailed video instructions. Then
switch the machine on again.
Restart the machine by switching it off and on again. If this
works, dispense 2-3 cups of hot water. Descale the machine if
you have not done so for a longer period of time.
Remove the AquaClean filter and try to brew a coffee again. If
this works, make sure that the AquaClean filter is prepared
properly before you place it back (see 'Activating the
AquaClean water filter (5 min.)'). Put the AquaClean filter back
into the water tank. If this still does not work, the filter might be
clogged and needs to be replaced.
Allow some time for the machine to adjust from
transport/outdoor temperature to room temperature. Switch
off the machine for 30 minutes and switch it on again. If this
does not work, contact the Consumer Care Center in your
country. For contact details, see the warranty leaflet.
Switch off the machine and switch it back on after 30 minutes.
Make sure that the small plug of the power cord is properly
connected to the socket on the back of the machine.