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In the unlikely event that you do need service on your SOYAELECTRIC, or if it fails to function
properly while within the warranty period (normal household operation only) - contact the
Service Center. FOLLOW THE INSTRUCTIONS BELOW:
• Call to obtain a return authorization number to send your unit or part back to the service
center. Explain the problem you are experiencing.
• Pack securely in the original shipping box. Make sure all necessary parts are enclosed.
• Address the box to the service center. Be sure to put your return address and the
Return Authorization Number on the outside of the package.
• We will not be responsible for items lost or damaged in transit. It is always wise to
insure the package against possible damages or loss in transit.
• Ship prepaid. We will refuse any packages not sent prepaid.
Problem
Screen slips off head unit
Ingredients not
fully ground
Overflow
Alarm doesn't
sound
Milk scorches
Milk too thin
Heating,
but motor not operating
29
Probable Cause
Improperly fitted over
threads
Too much or too little in
screen
Not enough water in the
chamber
Basket screen clogged
Too much water in the tank
Water level too low
Water temperature too cold
Motor bearings or shaft
clogged
Not enough ingredients in
screen
Too much ingredients, too
little water
Screen clogged
Not enough ingredients
Ingredients not soaked long
enough
Check for clogs and operating
errors
Solution
Re-secure screen by twisting
counter-clockwise
Refill screen to recommended
amount
Fill chamber to a level between
the two inscribed marks
Clean with the cleaning brush.
Adjust water level to within the
inscribed marks
Fill chamber to a level within the
inscribed marks
Warm water to 10°C-40°C
(50°F-104°F)
Clean thoroughly
Try again – use the measuring
cup when filling the screen
Try again – fill water in between
recommended fill lines. Use the
measuring cup when filling the
screen
Clean with the cleaning brush
and hot, soapy water
Try again – use the measuring
cup when filling the screen
Refer to suggestions in operating
instructions
Power off and restart. Refer to
manual for operating
instructions
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