EUFY RoboVac G20 Hybrid Manual Del Usuario página 18

Problems Solutions
• Make sure the main power switch on the bottom of
RoboVac is turned on.
• Make sure the scheduled time has been set correctly.
Check if the time zone in the EufyHome app is consistent
with that on your mobile device.
You cannot schedule
cleanings.
• Check if RoboVac's power is too low to start cleaning.
• Cleaning schedules are erased when RoboVac is powered
off or when reset to factory default settings. If RoboVac is
powered on without Internet access, cleaning schedules
will not synchronize and must be reset via the app.
• Check if any obstructions are blocking the suction inlet.
• Empty the dust collector.
Suction power is weak.
• Check if the filter is wet due to water or other liquid on
the floor. Air-dry the filter completely before use.
• Check if the indicator on the Charging Base lights up. If
not, reconnect the adapter with the Charging Base and
try a new power outlet. If the problem persists, contact
the eufy service center to repair or replace the Charging
RoboVac cannot be
Base.
charged.
• Dust off the charging contact pins with a dry cloth.
• Check if you can hear a beep when RoboVac is docked
onto the Charging Base. If not, contact the eufy service
center to repair or replace the Charging Base.
• Remove objects within 3 ft/1 m to the left and right side
and within 6 ft/2 m of the front of the Charging Base.
RoboVac cannot return
to the Charging Base. • Check if RoboVac is stuck by any objects.
• Clean the charging contact pins.
RoboVac's movements
• Clean the sensors carefully with a dry cloth.
or travel path are
• Restart RoboVac by turning the power switch off and on.
abnormal.
• Make sure there is enough water in the water tank.
• Make sure the water tank and mopping cloth are properly
Water does not come
installed.
out during mopping.
• Check if the water outlets are blocked. If yes, replace the
filter elements.
32 EN
Problems Solutions
• Make sure the water tank has been installed properly.
Too much water
comes out during
• Make sure the filter elements are correctly installed in
mopping.
place.
• Make sure RoboVac is fully charged (indicated by a solid
blue LED light) before cleaning.
• The cleaning time will be affected by the suction mode
and floors/rugs to be cleaned:
• On floors: approx. 100 / 80 / 70 / 40 minutes of
cleaning in Quiet / Standard / Turbo / Max suction
mode respectively
RoboVac's cleaning
• On rugs: approx. 80 / 60 / 55 / 30 minutes of
time becomes shorter
cleaning in Quiet / Standard / Turbo / Max suction
mode respectively
• Check if RoboVac has alerted you with any voice prompts
or LED indicators. Refer to the "Voice Alert" section in
this manual.
• If your cleaning time is much less than the time
mentioned above, contact eufy customer service for help.
• Make sure you entered the Wi-Fi password correctly.
• Make sure your RoboVac, router, and mobile phone are
RoboVac cannot
connect to a Wi-Fi close enough to ensure a strong signal strength.
network.
• Make sure your Wi-Fi router supports the 2.4GHz and
802.11b/g/n bands; the 5GHz band is not supported.
• Check if there are any Internet connection problems.
• Check whether you have installed the Amazon Alexa
app onto your smart device and enabled "EufyHome -
You cannot control
RoboVac" Skill in the Amazon Alexa app. For details, refer
RoboVac with Amazon
to the "Smart Integrations" page in the EufyHome App.
Alexa.
• Make sure you have an EufyHome account and have
connected to RoboVac.
• Make sure you are using correct Alexa voice-commands.
EN 33