Appendix A: Troubleshooting - Linksys USB200M Guia Del Usuario

Appendix A: Troubleshooting

1. Windows doesn't detect new hardware when I connect the Compact USB 2.0
10/100 Network Adapter, or it continues to detect the Adapter each time I
restart the PC.
• You might not have correctly or securely installed the Adapter in your
computer. Check that the Adapter is securely inserted into the PC's USB
port.
• There may be difficulties with the PC. The system BIOS might not be USB
compatible, or your PC's USB settings may not be enabled. Another
possibility is that the motherboard may have USB options not supported by
Windows 98, Windows Millennium, or Windows 2000. Check your PC's
hardware and settings. If you are not sure about your PC's USB
compatibility, contact your PC's manufacturer.
• Refer to the PC's documentation for additional information on installing
USB peripherals.
2. Windows can't locate the driver for the Compact USB Network Adapter.
• You may have inserted the wrong Driver CD into your PC's CD-ROM
drive. Check the Driver CD.
• The Driver CD may be defective, or files may be missing. Make sure that
the Driver CD includes the files "USB200M.inf" and "USB200M.sys".
• You may be directing Windows to the wrong drive. Make sure that you are
directing Windows to your CD-ROM drive.
3. The Windows Logon screen doesn't appear after restarting the computer.
• Click Start and then Log Off. Log back in. If this doesn't solve the
problem, your PC's manufacturer may have disabled Windows'
networking. Contact your computer's manufacturer for help. If using
Windows 2000, refer to your Microsoft documentation.
4. On the Access Control Tab, User Level Access is selected, but Shared Level
Access is grayed out and not accessible.
• You previously had your primary network logon set to Client for NetWare
Networks. On the Configuration tab of the Network Properties screen,
make sure that your primary network logon is set to Client for Microsoft
Networks.
• Your personal web server PC or Microsoft Front Page may require you to
choose a user level for security reasons.
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Instant EtherFast ® Series Compact USB 2.0 10/100 Network Adapter
5. In Network Neighborhood I can see myself but no other computers.
• Make sure that the cables are connected correctly. Make sure you are
getting Link or Activity lights on both the Compact USB 2.0 10/100
Network Adapter and your hub if you are using one. Try changing to a new
cable that you know is working.
• Make sure that the other PCs are turned on.
6. I've decided that I don't want to share a drive or printer anymore, or I have
decided to physically remove a drive or printer from my network.
• You're going to have to manually reconfigure your File and Printer Sharing
settings. To do so, double-click the My Computer icon. Click the Printers
folder. A window of available printers will appear. Using your right mouse
button, click the printer that you want to disable on the network. Click
Sharing and then the Sharing tab. Click Not Shared. When you're done,
click the Apply button and then the O K button.
• You can disable shared drives in the same way. In Windows Explorer, right-
click the drive you want to stop sharing. Click Sharing and then the
Sharing tab. Click Not Shared. When you're done, click the Apply button
and then the O K button.
7. In Network Neighborhood, you can only see computers running the same
operating system as you. For example, if you are running Windows 98, you can
see other Windows 98 computers but not any Windows 95 computers.
• Click Start, Find, and then Computer. Enter the name of any other
computer in the window that comes up. Click Find Now .
• Make sure that you are using the same protocols and workgroup names on
the computers. To do this, click Start, Settings, and then Control Panel.
Double-click the Network icon. Click the Configuration tab and verify
your protocol settings. If any protocols are missing, add any needed
protocol(s) using the Add button in the Network window. Next, click the
Identification tab for Workgroup settings. Make sure they are consistent
with your other PCs.
• If all computers are using the same protocol(s) and workgroup name, and
Windows 95 computers can't see Windows 98 computers, enable NetBIOS
on all the computers using Windows 95 and 98.
• IPX/SPX-compatible Protocol should be installed on all computers.
• Bring up the properties of the IPX/SPX-compatible Protocol. To do this,
click Start, Settings, and Control Panel. Double-click Network, and
click the Configuration tab. Highlight IPX/SPX-compatible Protocol
(only one of them), and click Properties.
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