General Information; Spare Parts; Warranty Exclusions; Paid After-Sales Service - pellenc HELION 2 Manual De Instrucciones

10.1.2.2. DURATION OF THE WARRANTY
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10.1.2.2.1. GENERAL INFORMATION

PELLENC Products are guaranteed under the commercial warranty as from delivery to the customer for a period
of two (2) years for products connected to a PELLENC battery, and for a period of one (1) year for other PELLENC
products.

10.1.2.2.2. SPARE PARTS

PELLENC Replacement parts replaced under the product warranty are guaranteed under the commercial warranty
as from delivery of the PELLENCproduct to the customer user for a period of two (2) years for products connected
to a PELLENCbattery, and for a period of one (1) year for other PELLENCproducts.
In the case of products connected to a PELLENC battery, parts that are replaced under the product warranty after
the 12th month of use, are covered for a period of one (1) year.

10.1.2.2.3. WARRANTY EXCLUSIONS

Excluded from the commercial warranty are products that have been subject to abnormal use, or were used under
conditions and for purposes other than those for which they were manufactured, especially in the case of non-
compliance with conditions stipulated in this user manual.
It does not apply in case of shock, fall, neglect, lack of supervision or maintenance or in case of transformation
of the product. Also excluded from the warranty are products that have been subject to tampering, alteration or
modification by the client user.
Wear parts and/or consumables cannot be covered by the warranty.
10.1.2.3. IMPLEMENTATION OF THE COMMERCIAL WARRANTY
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10.1.2.3.1. PRODUCT COMMISSIONING AND COMMISSIONING DECLARATION
The DISTRIBUTOR undertakes to complete the computer commissioning declaration form, no later than eight days
after the delivery of the property to the user customer, in order to activate the latter on the www.pellenc.com website
under "warranties and training" in the "extranet" menu, using the identifier previously provided to them by PELLENC.
Failing that, commissioning declaration will not be effective and implementation of the commercial warranty PEL-
LENC will not occur. As a consequence thereof, the DISTRIBUTOR must ensure the financial burden of its inter-
vention under the warranty without being able to pass on the cost to the client user.
The DISTRIBUTOR shall also undertake to complete the warranty card or the certificate of warranty and commis-
sioning for self-propelled equipment provided with the product after having the client user sign and date it.

10.1.3. PAID AFTER-SALES SERVICE

10.1.3.1. GENERAL INFORMATION
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Malfunctions, breakdowns, breakages resulting from misuse, neglect or improper maintenance by the client user
as well as malfunctions resulting from normal wear of the product are subject to the payment of after-sales service,
even during the period of the legal and commercial warranty. After-sales service repairs that fall outside of the legal
and commercial warranty also include maintenance, adjustments, diagnostics of all types, and cleaning without the
present list being exhaustive.
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ELECTRIC HEDGE-TRIMMER HELION 2 COMPACT
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