Common Problems - Concept VR3510 Manual De Instrucciones

EN
Firmware update
Use the mobile app to update the firmware. If new firmware is detected, update as prompted. When updating the
firmware, the battery level should be ≥50 % and the appliance must be placed in the docking station.
Docking station
• Regularly check the bag in the docking station. If the bag is full, replace it with a new one.
• Clean the charging contacts and the suction opening.
• Remove the coarse filter of the docking station and rinse it with water. Allow it to dry properly and reinstall it.

COMMON PROBLEMS

Problem
• If the battery is low, place the robot in the docking station and align it with the
The robot cannot be
started board contacts, the appliance will start automatically (if the robot is completely off,
it can start automatically after a while).
• Do not use the appliance if the ambient temperature is below 0 °C or above 50 °C.
Use at 0-40 °C.
The robot cannot be • Move the robot off the station, make sure the docking station indicator light turns
charged on, and make sure both ends of the docking station power adapter are properly
connected.
• In case of poor contact, clean the docking station contact points and charging
contacts on the robot or turn the side brush to the side.
The robot cannot be The robot is too far from the docking station, place it near the docking station and try
recharged again.
Abnormal behaviour Turn off the robot and restart it.
Unusual noise is heard The main brush, side brush or wheel may be wrapped with foreign objects, turn off the
during use robot and remove foreign objects.
Cleaning ability is • The dust container is full. Clean it.
reduced or dust is • The filter grid is clogged. Clean or replace.
dropping from the • The main brush is wrapped with foreign objects, clean it.
appliance
Wi-Fi cannot be • The Wi-Fi signal is bad. Check that the correct Wi-Fi coverage is available.
• Wi-Fi is connected in an unusual way. Reset Wi-Fi, download the latest app, and try
connected
connecting again.
• The password is entered incorrectly.
• There is a router for the 5GHz frequency band, the robotic vacuum cleaner is
equipped only for the 2.4GHz frequency band.
The planned cleaning did If the battery level is low, planned cleaning can only be started if the battery level is
not take place at least 30 %.
Does the robot consume The robot consumes a small amount of power when it is permanently placed in the
power when it is always docking station, allowing the best battery performance.
placed in the docking
station?
Do I need to charge the The lithium battery can be used immediately after charging and has no memory effect.
robot three times for 16
hours the first time?
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Remedy
VR3510
TROUBLESHOOTING
Voice message
Error 1: Oh dear! I cannot find the dust collector
Error 2: Please check if the radar on top has been covered
or blocked
Error 3: Please place me in a new location and try again
Error 4: Please scrub the cliff sensor, and restart me from
a new location
Error 5: Please scrub the front sensor, and restart me
from a new location
Error 6: Please scrub the right-hand sensor, and restart
me from a new location
Error 7: Please scrub the radar housing on top, and
restart me from a new location
Error 8: Please check if the bumper has been blocked in
some way
Error 9: Master, please clean the dust container and filter The dust container is full or the filter grid needs to be
Error 10: Dust container has been removed, please clean
the container and filter
Error 11: I'm stuck, please help me!
Error 12: Please place me correctly!
Error 13: Please check if my wheels have become blocked
somewhere
Error 14: Please check if the main brush has become
stuck
Error 15: Please check if the side brushes have become
stuck
Error 16: What's going on? Where is the docking station? Docking station not found or not connected.
Error 17: Oh dear! Program error, please restart me
Error 18: Error encountered initiating shutdown
Error 19: Low battery, please recharge
Error 20: To shut me down, please place me away from
the docking station
VR3510
EN
Remedy
Cleaning was started after removing the dust container.
The top sensor is covered or placed in an open area
(there is no obstruction in the 6x6 m 2 area).
Pick up the robot or lift it into the air.
The cliff sensor is covered or placed at a height.
The infra-red anti-collision sensor is dirty or covered.
The wall sensor is dirty or covered.
The anti-collision radar sensor is dirty or covered.
The edge sensor or anti-collision sensor is stuck.
replaced.
After error 9 has been signalled, the user has removed
the dust container and this triggers error 10.
The robot is stuck somewhere.
The robot is tilted.
The drive wheel is stuck or tangled.
The main brush is tangled or stuck.
The side brush is tangled or stuck.
Abnormal condition due to unknown failure, restart the
robot.
The robot alerts the user and automatically shuts down
or recharges.
When the battery charge level is too low, the robot is not
in the docking station and cleaning starts (the battery
charge level is less than 10 %).
The robot was turned off while charging at the docking
station.
87