Troubleshooting; Common Problems - Concept VR3210 Manual De Instrucciones

EN
Sensors (clean every month)
LDS laser range-
finder
Anti-collision sensor
for radar sensor
Anti-collision
sensor
Infra-red
charging sensor
Signal
transmission area
Base charging
contacts

COMMON PROBLEMS

Problem
The robot cannot be • If the battery is low, place the robot in the docking station and align it with the board
started contacts, the appliance will start automatically (if the robot is completely off, it can
start automatically after a while).
• Do not use the appliance if the ambient temperature is below 0 °C or above 50 °C.
Use at 0-40 °C.
The robot cannot be • Move the robot off the station, make sure the docking station indicator light turns
charged on, and make sure both ends of the docking station power adapter are properly
connected.
• In case of poor contact, clean the docking station contact points and charging
contacts on the robot or turn the side brush to the side.
The robot cannot be The robot is too far from the docking station, place it near the docking station and try
recharged again.
Abnormal behaviour Turn off the robot and restart it.
Unusual noise is heard The main brush, side brush or wheel may be wrapped with foreign objects, turn off the
during use robot and remove foreign objects.
Cleaning ability is reduced • The dust container is full. Clean it.
or dust is dropping from • The filter grid is clogged. Clean or replace.
the appliance • The main brush is wrapped with foreign objects, clean it.
Wi-Fi cannot be • The Wi-Fi signal is bad. Check that the correct Wi-Fi coverage is available.
connected • Wi-Fi is connected in an unusual way. Reset Wi-Fi, download the latest app, and try
connecting again.
• The password is entered incorrectly.
• There is a router for the 5GHz frequency band, the robotic vacuum cleaner is equipped
only for the 2.4GHz frequency band.
The planned cleaning did If the battery level is low, planned cleaning can only be started if the battery level is at
not take place least 30 %.
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Battery
• The appliance is equipped with high-performance
lithium-ion batteries. To maintain battery performance,
keep the appliance charged every day.
• If the appliance is not used for a long time, turn it off
and store it properly. Charge it at least every 3 months
to prevent damage to the batteries due to excessive
discharge.
Firmware update
Use the mobile app to update the firmware. If new
firmware is detected, update as prompted. When
updating the firmware, the battery level should be ≥50 %
and the appliance must be placed in the docking station.
Remedy
VR3210 | VR3205
Does the robot consume The robot consumes a small amount of power when it is permanently placed in the
power when it is always docking station, allowing the best battery performance.
placed in the docking
station?
Do I need to charge the The lithium battery can be used immediately after charging and has no memory effect.
robot three times for 16
hours the first time?
TROUBLE SHOOTING
Voice message
Error 1: Oh dear! I cannot find the dust collector
Error 2: Please check if the radar on top has been covered
or blocked
Error 3: Please place me in a new location and try again
Error 4: Please scrub the cliff sensor, and restart me from
a new location
Error 5: Please scrub the front sensor, and restart me from
a new location
Error 6: Please scrub the right-hand sensor, and restart
me from a new location
Error 7: Please scrub the radar housing on top, and restart
me from a new location
Error 8: Please check if the bumper has been blocked in
some way
Error 9: Master, please clean the dust container and filter
Error 10: Dust container has been removed, please clean
the container and filter
Error 11: I'm stuck, please help me!
Error 12: Please place me correctly!
Error 13: Please check if my wheels have become blocked
somewhere
Error 14: Please check if the main brush has become stuck The main brush is tangled or stuck.
Error 15: Please check if the side brushes have become
stuck
Error 16: What's going on? Where is the docking station?
Error 17: Oh dear! Program error, please restart me
Error 18: Error encountered initiating shutdown
VR3210 | VR3205
EN
Remedy
Cleaning was started after removing the dust container.
The top sensor is covered or placed in an open area (there
is no obstruction in the 6x6 m 2 area).
Pick up the robot or lift it into the air.
The cliff sensor is covered or placed at a height.
The infra-red anti-collision sensor is dirty or covered.
The wall sensor is dirty or covered.
The anti-collision radar sensor is dirty or covered.
The edge sensor or anti-collision sensor is stuck.
The dust container is full or the filter grid needs to be
replaced.
After error 9 has been signalled, the user has removed
the dust container and this triggers error 10.
The robot is stuck somewhere.
The robot is tilted.
The drive wheel is stuck or tangled.
The side brush is tangled or stuck.
Docking station not found or not connected.
Abnormal condition due to unknown failure, restart the
robot.
The robot alerts the user and automatically shuts down
or recharges.
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