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9
SUPPORT
Technical support must be requested from the depot that invoiced the device,
or directly to:
TECNO–GAZ S.p.A.
Strada Cavalli, 4 – 43038 - Sala Baganza Parma
www.tecnogaz.com
The technical support centre will evaluate the return to the premises or the intervention of a technician
and, having inspected the machine, will draw up an estimate of costs, which will be forwarded to the
distributor customer who will transmit it to the end customer for acknowledgement and signature.
Upon receipt of the signed quotation for acceptance, the device will be put into production and will be
shipped within the time specified on the quotation form.
For shipping the device:
•
Use the original packaging; if the original packaging is no longer available, use suitable
packaging. The goods travel at the sender's risk.
•
Ship the complete device.
The reducers must not be contaminated (detergents, alcohol, oils ...). If the technical support department
does not consider the packaging to be suitable, the reducers will be scrapped.
•
Indicate in writing, and include in the packaging, a document indicating precisely the anomaly
detected or the service intend to be used.
•
Always ship carriage paid, otherwise the transport costs incurred will be charged.
All non-original packaging received will be disposed of.
ITALY.
PHONE +39 0521 8380
FAX +39 0521 833391
support@tecnogaz.com
33 - 33
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