All elements of the battery
display are flashing when
you are trying to charge
your breast pump
There is low or no suction
The breast pump is not
responding as expected
The breast pump
exterior got wet
The breast pump has
been submerged in water
Data cannot be sent
If you have not resolved the problem with your breast pump or you have further questions,
please contact Medela Customer Service. For contact details visit www.medela.com.
Under "Contact" choose your country.
• Charging is not possible when the battery temperature
is too high. Allow the motor unit to cool down, then resume
charging.
• Make sure that all collection cup components are clean and
dry and that connections are secure.
• While pumping, make sure the breast shields form a complete
seal around the breast.
• When single pumping, make sure that the unused tubing end
is correctly plugged into the tubing holder.
• If suction does not improve after having followed these steps,
contact Medela Customer Service.
• To reset your breast pump, press and hold the On/Off button
(on the side) for seven seconds.
• If there is no change, contact the Medela Customer Service.
• Unplug the breast pump from the power source and switch
it off.
• Dry off the exterior of the breast pump.
• Unplug the breast pump from the power source and switch
it off.
• Contact Medela Customer Service.
• The Bluetooth function
Turn the Bluetooth function on and try to send the data again.
• Pairing between the two devices has not been completed.
Perform pairing instructions again. Refer to chapter 8.4.
• The mobile device is too far away from the breast pump.
Move the device and breast pump closer together.
• The application on the mobile device is not ready.
Check the application.
on the mobile device is turned off.
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